Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan with company match
flexible spending accounts
Health savings account
Life insurance
short-term disability
long-term disability
Company paid holidays
Paid Time Off
Paid parental leave
Pet insurance
Travel assistance services
Legal protection plans
Identity Theft Protection Plans
Commuter benefit subsidy
employee recognition programs
referral bonus opportunities
Job Description
CIBT is a leading global visa and travel documentation service provider dedicated to simplifying international travel for individuals and businesses. With a commitment to service excellence, expertise, teamwork, global diversity, and integrity, CIBT has established itself as a trusted partner for travelers worldwide. The company operates in a dynamic and fast-paced environment where enhancing customer experiences and adapting to changing global travel requirements are paramount. CIBT is recognized for its innovative approach and customer-centric focus, offering a range of premium services that cater to the unique needs of travelers, helping them navigate complex visa and passport processes with ease.
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Job Requirements
- High school diploma or equivalent
- prior experience in customer service or relevant field preferred
- ability to work demanding hours required of the role
- strong verbal and written communication skills
- proficiency in time management and organization
- adaptability to changing work environment and priorities
- strong problem-solving skills
- ability to maintain confidentiality and work with integrity
- proficient in using computer systems and researching information online
- willingness to complete training and development courses within CIBT
- ability to work independently and as part of a team
Job Qualifications
- Proven excellent written and verbal communication skills
- ability to problem solve and use resources effectively
- excellent organizational and time management skills
- ability to adhere to deadlines and adapt to changing circumstances
- demonstrated ability to handle high volume while maintaining attention to detail
- capability to monitor and self-edit work
- previous high touch case management experience is desirable
- proven strong analytical ability is desirable
- multi-lingual skills are a plus
Job Duties
- Provide the highest level of service to customers
- provide detailed information on available services that align with requirements
- analyze customer requests and make recommendations based on specific travel needs
- take ownership of process from start to finish and proactively communicate with customer
- resolve issues and adapt communication methods
- proactively engage with customers, providing updates and follow-up
- stay abreast of product and service enhancements, system updates, and changes to requirements
- research government and consular websites to stay updated on policy changes
- maintain performance standards to ensure quality service and optimal performance
- understand travel document requirements
- use tools and resources for efficient processing
- promote best practices and quality control
- provide excellent customer service and use sales techniques to retain customers
- work closely with other business areas to support improvements
- undertake other reasonable duties as requested
- ensure health and safety policy is understood and implemented
- work with professionalism, honesty, and integrity
- treat people fairly and with respect
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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