Premium Parking Team Lead

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $28.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Professional development opportunities
team environment

Job Description

Insignia Event Services is a premier event solutions provider based in Glendale, Arizona, renowned for its comprehensive management and execution of a wide range of high-profile events. Affiliated with the Arizona Cardinals, Insignia proudly manages all events hosted at State Farm Stadium, including the acclaimed Arizona Cardinals home games. Beyond football events, the company extends its expertise to Sportsman's Park and Heritage at Sportsman's Park, offering flexible and versatile venues suitable for diverse occasions such as pre-game activities, tailgating, concerts, festivals, corporate events, and graduations. Through its full-service event production capabilities, including staging, equipment rental, live presentation, and transportation logistics,... Show More

Job Requirements

  • Must be at least 16 years old
  • High School Diploma or equivalent preferred
  • Previous experience in parking, events, or customer service strongly preferred
  • Exceptional interpersonal, communication, and organizational skills
  • Ability to lead by example, remain calm under pressure, and resolve guest concerns with discretion
  • Comfortable leading a small team and giving clear instructions
  • Ability to handle high volume workload in a fast-paced environment
  • Flexibility with work varying schedules including evenings, holidays, and weekends
  • Ability to work in extreme environments (ex: loud environments)

Job Qualifications

  • Exceptional interpersonal, communication, and organizational skills
  • Ability to lead by example, remain calm under pressure, and resolve guest concerns with discretion
  • Previous experience in parking, events, or customer service strongly preferred
  • Comfortable leading a small team and giving clear instructions
  • Ability to handle high volume workload in a fast-paced environment
  • Flexibility with work varying schedules including evenings, holidays, and weekends
  • Must be at least 16 years old
  • High School Diploma or equivalent preferred

Job Duties

  • Provide on-the-ground leadership to Premium Parking Attendants in assigned premium zones
  • Model and reinforce white glove service standards, ensuring all guests receive personalized, high-touch interactions
  • Ensure team members are informed, properly equipped, and executing their responsibilities with precision and professionalism
  • Coordinate and oversee setup and breakdown of premium parking equipment, including Premium signage, barricades, cones, and directional lighting
  • Greet and assist premium guests, offering clear parking guidance, answering questions, and providing concierge-level support
  • Act as the first escalation point for guest needs, feedback, or special requests in premium zones
  • Maintain a professional and polished service, setting the tone for the premium guest experience
  • Communicate regularly with Supervisors to report operational updates, guest feedback, or staffing needs
  • Support opening and closing procedures while ensuring premium areas are clean, safe, and organized
  • Serve as a positive role model for the team, upholding Insignia's values and guest service standards
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location