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AEG

Premium Hospitality & Suites Manager

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $25.00 - $30.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

401(k) eligibility
Holiday shifts paid at time and one-half
sick leave
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Accesso ShoWare Center is a premier multi-use arena located in Kent, Washington, known for hosting a variety of entertainment events, sports games, concerts, and community gatherings. Operating with the mission to deliver outstanding guest experiences, the center provides world-class event facilities and services. Managed by ASM Global in partnership with SMG and Savor, the ShoWare Center is committed to excellence, safety, and inclusivity, serving as a regional hub for entertainment and hospitality. As a leading venue in the Pacific Northwest, the center supports a vibrant calendar of events, attracting diverse audiences and requiring highly skilled hospitality and event management teams... Show More

Job Requirements

  • Minimum of 2 years of food and beverage management experience preferably in sports entertainment catering or hospitality environments
  • Proven leadership experience with staff supervision training and shift management
  • Strong communication organizational and customer service skills
  • Ability to work nights weekends and holidays based on event schedules
  • Working knowledge of food safety sanitation and alcohol service regulations
  • Ability to lift up to 40 pounds and stand or walk for extended periods
  • ServSafe and TIPS alcohol certification required or willingness to obtain

Job Qualifications

  • Minimum of 2 years of food and beverage management experience preferably in sports entertainment catering or hospitality environments
  • Proven leadership experience with staff supervision training and shift management
  • Strong communication organizational and customer service skills
  • Ability to work nights weekends and holidays based on event schedules
  • Working knowledge of food safety sanitation and alcohol service regulations
  • Ability to lift up to 40 pounds and stand or walk for extended periods
  • ServSafe and TIPS alcohol certification required or willingness to obtain

Job Duties

  • Oversee all suite and catering operations including event setup service execution and post-event breakdown
  • Serve as the primary on-site point of contact for suite guests and catering clients ensuring a seamless and elevated experience
  • Conduct pre-event walkthroughs and post-event evaluations with staff and vendors to ensure operational readiness and continuous improvement
  • Supervise schedule and direct hourly team members including suite attendants catering servers bartenders and support staff
  • Train coach and mentor staff on service standards food safety compliance and venue cleanliness expectations
  • Monitor staff performance and provide timely feedback coaching and corrective guidance as needed
  • Partner with culinary concessions and operations teams to ensure seamless service execution
  • Manage inventory controls catering equipment alcohol distribution and supply organization
  • Ensure compliance with health department regulations ServSafe standards alcohol laws and venue policies
  • Build and maintain strong relationships with suite holders VIP guests and catering clients
  • Anticipate guest needs and proactively resolve issues with a solutions-focused approach
  • Partner with sales and event teams to deliver customized and memorable premium experiences

OysterLink helps hospitality teams hire in one place.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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