Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Career development opportunities
inclusive workplace
Job Description
Legends Global is a world-renowned leader in delivering premium hospitality experiences, partnering with some of the most iconic live events, venues, and brands worldwide. With an extensive network that spans more than 450 venues globally, Legends Global is integral to hosting approximately 20,000 events and welcoming over 165 million guests annually. The company is known for its white-label approach, offering fully integrated premium services that encompass various aspects such as feasibility consulting, owner representation, sales, partnerships, hospitality, merchandise, venue management, and the content and booking coordination of world-class live events. The organizational culture at Legends Global is founded on principles... Show More
Job Requirements
- Minimum legal serving age as required in Ontario
- Smart Serve certification
- Previous supervisory or lead experience in premium clubs, fine dining, upscale restaurants, or VIP hospitality settings
- Ability to work flexible hours including evenings, weekends, holidays, and extended shifts based on event schedules
- Strong supervisory and leadership skills
- Excellent customer service and interpersonal skills
- Effective problem-solving and conflict-resolution skills
- Familiarity with unionized environments
- Working knowledge of safe food handling standards
- Cash-handling experience
- Physical ability to frequently stand, walk, bend, and move quickly between venues during events
Job Qualifications
- Previous supervisory or lead experience in premium clubs, fine dining, upscale restaurants, or VIP hospitality settings
- Experience working in a stadium, arena, hotel, or large-scale event environment is an asset
- Smart Serve certification and minimum legal serving age as required in Ontario
- Cash-handling and basic inventory awareness in a food and beverage context
- Working knowledge of safe food handling standards
- food handler certification is an asset
- Familiarity with unionized environments and understanding of the boundaries between supervisory duties and bargaining unit work
- Strong supervisory and leadership skills with the ability to manage multi-venue front-of-house teams in an upscale, high-volume hospitality environment
- Excellent customer service and interpersonal skills, with the ability to deliver and support elevated service for premium guests and VIP clientele
- Strong organizational and time-management skills, with the ability to oversee multiple venues, competing priorities, and live-event timelines
- Effective problem-solving and conflict-resolution skills, including sound judgment in guest-facing and team-related situations
- Clear, confident verbal communication skills for leading briefings, coaching staff, and interacting with guests and partners
- Comfort with POS systems, reservation/event management tools, and basic office applications to support reporting and communication
Job Duties
- Supervise premium service staff across assigned premium clubs and restaurants, providing clear direction, assigning sections, and monitoring performance throughout events without regularly performing bargaining unit tasks
- Oversee pre-event opening of premium venues, ensuring setups, table layouts, bar stations, service areas, and ambiance align with event requirements and brand standards
- Monitor in-event service delivery, including guest flow, wait times, and service quality, adjusting staffing focus and guest flow as needed to maintain an elevated premium experience
- Oversee post-event closing procedures, confirming that staff complete side duties, secure inventory, reset spaces, and finish required checklists and logs accurately
- Ensure accurate tracking and recording of food and beverage consumption and support reconciliation of event reports, identifying discrepancies and communicating them to management
- Create, implement, and monitor service and sales incentives to enhance guest satisfaction, drive upselling, and support revenue targets across premium locations
- Maximize effective use of labour by strategically deploying staff based on event demand, reservations, and ticketed premium volumes
- Train and coach premium staff on service standards, product knowledge, responsible alcohol service, and guest relations, including pre-shift briefings and post-event feedback
- Liaise with culinary, bar, suites, and operations teams to ensure timely and accurate delivery of premium food and beverage offerings and to support special requests or dietary needs
- Respond to guest inquiries, special requests, concerns, and complaints with professionalism and a solution-focused approach, escalating complex or high-impact issues to the Premium Services Manager
- Ensure compliance with Legends, Rogers Centre, and regulatory policies related to health and safety, food safety, responsible alcohol service, and workplace conduct
- Maintain cleanliness, organization, and professional appearance of all assigned premium clubs, dining areas, bars, and adjacent service spaces
- Support continuous improvement by sharing guest feedback, operational observations, and ideas for enhancing premium experiences, menus, and beverage programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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