Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
inclusive workplace
Collaborative environment
Continuous Learning
career growth
diversity and inclusion
Professional Development
Job Description
Churchill Downs Racetrack, located in Louisville, Kentucky, is one of the most iconic horse racing venues in the world, best known for hosting the prestigious Kentucky Derby. The racetrack operates as a premier sports and entertainment facility, attracting thousands of visitors annually who come to experience thrilling live horse racing events and accompanying premium hospitality services. Churchill Downs Incorporated, the parent company, fosters an inclusive, fun, and collaborative work environment where unique perspectives are celebrated and diversity is seen as a driver of excellence and innovation. The company values continuous learning and growth, ensuring that its team members are empowered... Show More
Job Requirements
- High school diploma
- Prior interaction with the public and/or working knowledge of the hospitality or horse racing industry preferred
- Proficiency in Microsoft Office and related software
- Ability to work all race days including nights and weekends during spring, September, and fall meets
- Comfortable standing throughout the work shift
- Ability to handle changing weather conditions and noisy environments
- Excellent customer service skills and effective problem resolution
- Strong communication skills and ability to multitask
- Completion of all screening questions, background check, and onboarding procedures
Job Qualifications
- High school diploma required
- College degree preferred but not required
- Prior interaction with the public and/or working knowledge of hospitality or horse racing industry preferred
- Proficiency in Microsoft Office and other related software
- Experience with TicketMaster Archtics preferred but not required
- Excellent customer service skills
- Exceptional verbal and written communication skills
- Ability to multi-task and develop strong professional relationships
- Dynamic personality with a positive attitude
Job Duties
- Warmly greeting and guiding guests to their seats with a positive and can-do attitude
- Facilitating and managing guest reservations by effectively interpreting seats sold reports, including resolving guest issues related to overcrowding, ticket discrepancies, and seat locations
- Performing functions to open premium dining spaces prior to gates, such as turning on TVs, adjusting audio levels, and ensuring proper closing of the dining area
- Creating custom room diagrams for events, reviewing daily racing reports, and coordinating with Event Operations, Levy, and other service providers
- Assisting with tickets, parking, entry directions, and fulfilling special guest requests
- Assisting and facilitating events booked by the sales teams for groups, premium, or special events
- Directing guests to key facility areas and local sites of interest
- Educating guests on track promotions, wagering basics, and relevant race day information
- Taking ownership of guest problems and ensuring resolution with appropriate follow-up
- Maintaining professional and courteous communication with guests, handling issues such as dress code violations and seating errors
- Collaborating with key stakeholders in Ticket Sales, Event Operations, Facilities, and service contractors to manage customer service issues
- Maintaining open communication lines with guests and service contractors like Levy Restaurants and Housekeeping
- Assisting Horsemen’s Relations Assistant with seating on Stakes Race Days
- Using proper telephone etiquette to answer calls and conduct callbacks
- Reporting maintenance problems and ensuring timely resolutions
- Maintaining stock of necessary race day items including programs, pencils, coat storage, guest identification, tip sheets, and business cards
- Performing other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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