Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Training opportunities
Professional Development
team environment
Job Description
The Tennessee Titans are a professional American football team based in Nashville, Tennessee. Known for their dedication to excellence and a winning culture, the Titans are more than just a sports franchise; they are an integral part of the Nashville community. The organization prides itself on fostering a culture of accountability, teamwork, and relentless commitment. By pursuing excellence in every facet of the business, the Tennessee Titans strive to create meaningful moments that bring people together and leave a lasting impact on fans and partners alike. Serving as a pillar in the Nashville area, the franchise balances competitive sportsmanship with... Show More
Job Requirements
- Must be 18 years or older
- Must live in or around the Greater Nashville Area
- Must be available to work at least 70 percent of the major Nissan Stadium events throughout the calendar year
- Must maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
- Must have excellent interpersonal skills and be able to work well with others
- Must have strong and proactive customer service, troubleshooting, and communication skills
- Customer service and or special event experience preferred
- Must have flexibility to be relocated based on event day needs
- Ability to work full shifts before and after events in various weather elements
- Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time
Job Qualifications
- Must be 18 years or older
- Must live in or around the Greater Nashville Area
- Must be available to work at least 70 percent of the major Nissan Stadium events throughout the calendar year
- Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
- Must have excellent interpersonal skills and be able to work well with others
- Strong and proactive customer service, troubleshooting, and communication skills
- Customer service and/or special event experience preferred
- Flexibility to be relocated based on event day needs
- Ability to work full shifts before and after events in various weather elements
Job Duties
- Deliver a world-class level of service to Premium Partners and guests, creating a welcoming and refined experience at all times
- Greet all guests and clients with a friendly, professional demeanor upon entry to suite and premium areas, ensuring proper tickets or credentials for access
- Conduct pre- and post-event suite checks to confirm spaces are guest-ready, safe, and maintained to premium standards
- Proactively address and resolve guest concerns, viewing each interaction as an opportunity to turn challenges into positive, memorable experiences
- Document guest feedback and service issues in detail to support post-event follow-up and resolution
- Immediately report client issues or escalated concerns to the Premium Team Manager or Supervisor on duty
- Exercise professionalism and discretion at all times when working with VIPs, high-profile clients, and Premium Partners
- Attend mandatory Stadium Experience Trainings and complete online mandatory trainings throughout the year
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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