Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Comprehensive health benefits
Dental Insurance
Vision Insurance
Mental Health Resources
Pet insurance
Paid Time Off
Unlimited PTO
Professional Development
Employee Resource Groups
NBA league discounts
Company Paid Parking
Phone Allowance
Job Description
The Milwaukee Bucks are a professional basketball team based in Milwaukee, Wisconsin, competing in the National Basketball Association (NBA). As one of the prominent organizations in sports and entertainment, the Bucks strive for excellence, innovation, and an empowering culture that fosters continuous improvement. The franchise prides itself on delivering world-class experiences not only on the court but also across all facets of fan engagement and customer service. The team's commitment to community involvement, diversity, and inclusion makes it more than just a sports club—it is a dynamic employer dedicated to the growth and wellness of its staff as well as... Show More
Job Requirements
- Bachelor's degree or equivalent
- Experience in sports, entertainment, and/or premium hospitality
- Proven event planning and client experience
- Strong organizational skills
- Sales-minded and customer-centric
- Proficiency with Microsoft Office Suite
- Ability to manage budgets and vendor relationships
- Creative problem-solving skills
- Flexibility to work evenings, weekends, and holidays
- Strong leadership and communication skills
Job Qualifications
- Bachelor's degree or equivalent required
- Experience in sports, entertainment, and/or premium hospitality with a focus on events and client service
- Proven track record of planning and executing high-profile events and client experiences
- Strong organizational and project management skills with the ability to handle multiple priorities
- Sales-minded, customer-centric leader with excellent interpersonal and communication skills
- Proficiency in Microsoft Office Suite
- experience with CRM systems and ticketing platforms (e.g., Archtics) a plus
- Ability to manage budgets, vendor relationships, and internal inventory
- Creative thinker with strong problem-solving skills and attention to detail
- Flexible schedule with ability to work evenings, weekends, and holidays as required
- Confident, results-oriented, and able to lead and influence cross-functional teams
Job Duties
- Lead the planning, coordination, and execution of premium member events, gifting programs, and client appreciation experiences that align with organizational goals
- Plan and execute the new suiteholder benefits platform touchpoint plan, including annual away trips, gifting and outside the box events to engage and retain our highest spend clients
- Develop and manage a comprehensive premium gifting strategy, including selection, sourcing, inventory tracking, and distribution
- Partner with Ticket Sales and Service leadership to create innovative engagement opportunities that drive member satisfaction, retention, and referrals
- Collaborate with internal departments and external vendors to deliver seamless, high-quality experiences
- Provide direct support to the leadership team, including assistance with departmental planning, tracking, and execution of strategic initiatives and events
- Support the Sales and Service department broadly by coordinating resources, streamlining processes, and ensuring operational efficiency
- Oversee and train intern(s) in event logistics, fulfillment, and service operations
- Analyze event performance, gifting impact, and member feedback to inform future strategies
- Provide superior customer service during all client interactions, including on-site support at games, events, and activations
- Contribute to overall sales and service goals through support of campaigns, initiatives, and prospecting opportunities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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