Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
employee recognition programs
Job Description
JW Marriott Scottsdale Camelback Inn Resort & Spa, located in Scottsdale, Arizona, is a distinguished luxury hotel that is part of Marriott International's prestigious portfolio. Renowned for its elegant accommodations, exceptional service, and serene surroundings, JW Marriott offers a high-end hospitality experience that combines comfort with refined leisure and business amenities. As a leader in the luxury hotel segment, JW Marriott focuses on delivering personalized guest experiences while fostering an inclusive and supportive work environment for its employees. With a global reputation synonymous with excellence, JW Marriott is dedicated to innovation, quality, and the well-being of both its guests and... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- Ability to move objects weighing 10 pounds or less unassisted
- Strong interpersonal and communication skills
- Proficiency with office and sales software
- Ability to maintain confidentiality
- Professional appearance
- Availability for full-time schedule
Job Qualifications
- High school diploma or equivalent
- At least 1 year of related work experience
- Strong communication skills
- Proficiency in office software and sales-related applications
- Ability to prepare and review accurate documents
- Customer service orientation
- Ability to work collaboratively in a team environment
- Professional appearance and demeanor
Job Duties
- Perform general office duties to support Sales and Marketing such as filing
- Sending emails
- Transcribing information
- Sending faxes
- Photocopying
- Prepare sales-related documents throughout the sales process including proposals, contracts, and banquet event orders
- Promote brand awareness both internally and externally
- Gather materials and assemble information packages like brochures and promotional materials
- Use sales techniques to maximize revenue while maintaining guest loyalty
- Enter, remove, reconcile, and verify sales-related information such as commissions and initiatives using relevant software
- Respond to guest inquiries regarding hotel facilities, service hours, room rates, packages, promotions, entertainment, restaurants, and special events
- Serve as a point of contact with clients via phone and email
- Comply with all company policies and procedures
- Ensure uniform and personal appearance are neat and professional
- Maintain confidentiality of proprietary information and protect company assets
- Greet and acknowledge guests per company standards
- Anticipate and fulfill guest service needs with genuine appreciation
- Communicate clearly and professionally with others
- Prepare and review written documents accurately
- Answer phones using appropriate protocols
- Cultivate and maintain positive working relationships
- Support team efforts to achieve common goals
- Listen and respond appropriately to employee concerns
- Adhere to quality assurance standards
- Move and handle objects weighing up to 10 pounds unassisted
- Perform other reasonable job duties as assigned by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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