Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Military Friendly employer
Employee assistance program
Job Description
ABM (NYSE: ABM) is a leading global provider of facility services and solutions dedicated to creating cleaner, healthier, and more sustainable environments. Established in 1909, ABM has grown to serve over 20,000 clients across a diverse range of industries, including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, entertainment venues, and more. The company boasts annualized revenue nearing $8 billion and operates with a workforce exceeding 100,000 team members in over 350 offices across the United States, United Kingdom, Republic of Ireland, and other international locations. ABM's comprehensive portfolio of services includes janitorial, engineering, parking, electrical... Show More
Job Requirements
- bilingual (English/Spanish)
- 1-2 years of supervisor experience
- 1-2 years of customer service experience
- working knowledge of janitorial equipment
- working knowledge of OSHA required processes
- intermediate level of Microsoft programs
- valid State Driver's License for business travel
- a passion for serving others and helping others to succeed
- excellent personal organization skills and exceptional planning skills to avoid reactional situations
- excellent follow-up and an eye for detail
- anticipates problems and proactively implements preventative action plans
- flexibility to respond to urgent client requests on evenings and weekends when necessary
- technical savvy and ability to use MS Office Suite, Smartphones, Internet and other job-related applications
- excellent verbal and written business communication skills
- excellent relational skills and experience dealing with union environment
- understanding of the service industry practices, process and trends
Job Qualifications
- bilingual (English/Spanish)
- 1-2 years of supervisor experience
- 1-2 years of customer service experience
- working knowledge of janitorial equipment
- working knowledge of OSHA required processes
- intermediate level of Microsoft programs
- valid State Driver's License for business travel
- excellent customer service skills
- excellent verbal and written business communication skills
- excellent relational skills and experience dealing with union environment
- understanding of the service industry practices, process and trends
- excellent personal organization skills
- exceptional planning skills to avoid reactional situations
- excellent follow-up and an eye for detail
- anticipates problems and proactively implements preventative action plans
- technical savvy and ability to use MS Office Suite, Smartphones, Internet and other job-related applications
Job Duties
- work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met
- provide customer with information regarding additional services available at ABM
- respond to customer inquiries
- discuss and resolve with customer pending complaints or feedback
- maintain regular contact with customer to ensure that services meet service contract requirements and to promote customer retention
- inform Project Manager of status of work
- identify potential issues and recommend appropriate action
- keep Project Manager informed of business issues impacting effectiveness of project
- promptly escalate serious issues to Project Manager
- increase billable services provided by ABM and add value to the customer by providing additional or periodic services
- provide excellent customer service to ensure customer retention, enhance service delivery and sell services
- report accidents and property damage accurately and timely
- work closely with frontline personnel to meet customer requirements
- determine training requirements and identify sources to meet training and development needs
- recommend staffing levels
- work with Project Manager and HR to hire, train and evaluate staff
- understand applicable union contracts and develop effective working relationships with local labor unions
- enforce ABM and client policies and procedures through mentoring and coaching of field personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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