(PORTSMOUTH NAVY GATEWAY INNS AND SUITES) FRONT OFFICE MANAGER
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
NGIS Norfolk NNSY is a reputable organization operating within the hospitality sector, specializing in providing top-tier lodging and guest services primarily at military and defense installations. Located in Portsmouth, Virginia, NGIS Norfolk NNSY is part of the broader NEXCOM Hospitality Group (NHG), which is dedicated to delivering exceptional experiences to its guests through efficient management and well-trained staff. The company prides itself on maintaining high standards of customer service and operational excellence across its properties. NGIS Norfolk NNSY offers an organized and professional work environment where employees are valued and continually supported in their career growth.
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Job Requirements
- One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment
- Ability to effectively communicate both orally and written with proficient English
- 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field
- Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment
- Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash
Job Qualifications
- One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes
- Ability to effectively communicate both orally and written with proficient English
- Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment
- Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash
Job Duties
- Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy
- Plans and schedules ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis adjusting staff levels as required to meet workload demand
- Participates in hiring front desk associates evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards
- Trains instructs and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training
- Ensures the front desk operates in accordance with established instructions and procedures
- Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions
- Resolves administrative problems and routine operational issues related to front desk operations
- Provides recommended solutions and drafts procedures for review and implementation to higher management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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