(PORTSMOUTH NAVY GATEWAY INNS AND SUITES) FRONT OFFICE MANAGER
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
NGIS Norfolk NNSY is a part of the Naval Exchange Service Command (NEXCOM), which provides quality goods and services to military personnel and their families worldwide. NGIS Norfolk NNSY primarily manages hospitality operations, including lodging services that cater to the needs of military members, civilian contractors, and visitors in the Portsmouth, Virginia area. The organization focuses on delivering exceptional customer service and efficient operations within its properties to enhance the guest experience and support the overall mission of NEXCOM.
The position available is a Management role responsible for overseeing the daily front desk operations and group reservations fo... Show More
The position available is a Management role responsible for overseeing the daily front desk operations and group reservations fo... Show More
Job Requirements
- One year of administrative, professional, investigative or similar responsible work experience
- ability to communicate effectively both orally and in writing in English
- two years of specialized responsible experience in hospitality operations or guest services
- knowledge of property management system software
- experience in cash handling
- basic math and reading skills
- completion of one year of academic study in hospitality can substitute for six months of general experience
Job Qualifications
- One year of experience in administrative, professional, investigative or other responsible work which enabled applicant to gain a general knowledge of business practices and administrative processes
- ability to communicate effectively both orally and in writing with proficient English
- specialized knowledge of front of house hospitality operations or similar guest services environment
- knowledge of property management systems and related software
- basic math and reading skills
- experience handling large amounts of cash
- supervisory or professional work experience for two years
- ability to exercise mature judgment and skill in person-to-person work relationships
Job Duties
- Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy
- plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly and quarterly basis adjusting staff levels as required to meet workload demand
- participates in hiring front desk associates, evaluates and counsels staff, completes performance evaluations, approves leave requests and recommends performance awards
- trains, instructs and supervises associates assigned to the front desk both in formal training settings and on-the-job
- ensures the front desk operates in accordance with established instructions and procedures, performs all front desk related duties as required
- demonstrates a welcoming manner and positive attitude, effectively communicates, professionally interacts with guests, answers guest questions concerning hotel facilities and local attractions, provides assistance in handling customer complaints involving management as necessary
- resolves administrative problems and routine operational issues related to front desk operations, provides recommended solutions and drafts procedures for review and implementation to higher management
- utilizes the Property Management System (PMS) to access guest and reservation information, manages guest registration and credit card authorization
- acts as the resident expert regarding the PMS key card system and CORE inventory management system
- reconciles room status with housekeeping reports and coordinates with housekeeping to ensure rooms are ready for occupancy
- reviews reports from the Night Audit concerning occupancy, vacancy, and accounting systems to ensure accountability of personnel and revenue
- oversees the front desk change fund and coordinates quarterly cash audits
- manages accountability of all keys and front desk inventory, maintains cleanliness of front desk and lobby area
- ensures security measures and guest privacy are maintained at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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