Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Our establishment is a distinguished hotel dedicated to providing exceptional hospitality experiences to guests from around the world. With a reputation for comfort, elegance, and impeccable service, our hotel aims to ensure that every guest enjoys a memorable stay in an inviting and carefully maintained environment. We pride ourselves not only on the quality of our accommodations but also on the personalized care and attention our staff provides, making each visitor feel welcomed and valued from the moment they arrive.
We are currently seeking a Hotel Front Desk Agent to join our dynamic team. This critical role involves s... Show More
We are currently seeking a Hotel Front Desk Agent to join our dynamic team. This critical role involves s... Show More
Job Requirements
- Work experience as a hotel front desk agent or similar role
- Knowledge of travel planning platforms such as Booking and TripAdvisor
- Ability to communicate clearly and professionally
- Strong organizational skills
- Customer service orientation
- Ability to handle guest complaints diplomatically
- Basic computer skills for managing reservations and payments
Job Qualifications
- Experience as a hotel front desk agent or receptionist
- Understanding of travel planning websites like Booking and TripAdvisor
- Excellent communication skills
- Strong organizational skills
- Customer service attitude
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
OysterLink connects hospitality businesses with candidates.
Job Location
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