Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Our esteemed hotel is a well-established and highly regarded hospitality establishment dedicated to providing exceptional guest experiences and top-tier accommodations. Known for its commitment to outstanding service, our hotel offers a wide range of amenities and elegant rooms designed to meet the diverse needs of travelers, whether they are visiting for business or leisure. As a prominent player in the hospitality industry, we pride ourselves on creating welcoming environments that make every guest feel valued and cared for during their stays. Our team is passionate about hospitality excellence, fostering a culture of professionalism and attentiveness that ensures memorable visits for... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel front desk or receptionist role
- ability to handle multiple tasks effectively
- strong interpersonal and communication skills
- proficiency with reservation software and MS Office
- customer-focused mindset
- ability to work flexible hours including weekends and holidays
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- understanding of how travel planning websites operate like Booking and TripAdvisor
- customer service attitude
- excellent communication and organizational skills
Job Duties
- Perform all check-in and check-out tasks
- manage online and phone reservations
- inform customers about payment methods and verify their credit card data
- register guests collecting necessary information like contact details and exact dates of their stay
- welcome guests upon their arrival and assign rooms
- provide information about our hotel, available rooms, rates and amenities
- respond to clients' complaints in a timely and professional manner
- liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- upsell additional facilities and services when appropriate
- maintain updated records of bookings and payments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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