Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Portola Hotel & Spa is a renowned luxury hotel located in the heart of Monterey, California, known for its exceptional guest service, elegant accommodations, and comprehensive amenities that cater to both leisure and business travelers. This prestigious establishment combines the charm of a seaside resort with sophisticated hospitality to create an unforgettable experience for every guest. The hotel features beautifully appointed guest rooms, a world-class spa, fine dining restaurants, event spaces, and stunning views of the nearby coastline. With a commitment to excellent service and attention to detail, Portola Hotel & Spa is recognized as a premier destination offering comfort,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in a supervisory role within hospitality industry
- Proven experience managing teams and coordinating hotel operations
- Experience in customer service and guest relations
- Strong leadership and communication skills
- Ability to multitask and prioritize effectively
- Knowledge of safety and security protocols
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Degree or certification in hospitality management or related field preferred
- Minimum of 2 years experience in a supervisory role within the hospitality industry
- Proven experience managing teams and coordinating operations in a hotel or similar environment
- Experience in customer service and guest relations
- Strong leadership skills
- Excellent communication skills both verbal and written
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in hotel management software and relevant computer applications
- Problem-solving skills
- Knowledge of safety and security protocols in a hotel setting
- Ability to work flexible hours including weekends and holidays
Job Duties
- Supervise and lead the porter team ensuring all staff are trained and performing to the hotels standards
- Coordinate porter activities to ensure efficient handling of guest luggage deliveries and other related services
- Collaborate with the front desk and concierge to ensure seamless guest experiences
- Maintain communication with other departments to facilitate smooth operations and address any guest concerns promptly
- Monitor and manage porter schedules ensuring adequate coverage during peak times
- Conduct regular performance evaluations and provide feedback to porters to foster professional growth
- Ensure compliance with hotel policies and procedures as well as health and safety regulations
- Address guest inquiries and resolve any issues related to porter services promptly and professionally
- Assist with hiring and training new porter staff as needed
- Maintain inventory of porter supplies and equipment ensuring they are in good working condition
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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