Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
San Manuel is one of the largest private employers in the Inland Empire, known for its vibrant and dynamic environment in hospitality and entertainment. The establishment encompasses a comprehensive range of services, including a world-class casino, resort, spa, and pool amenities that cater to guests seeking relaxation, entertainment, and luxury. Known for its commitment to excellence, San Manuel places a high value on creating memorable experiences for all visitors by integrating exceptional guest services with dedication to health, wellness, and safety. This thriving venue stands out as a leading hospitality provider in the region, providing employment opportunities rooted in growth,... Show More
Job Requirements
- High school diploma or GED
- minimum one year of experience in customer service
- ability to work outdoors in seasonal heat, cold, and inclement weather
- ability to communicate effectively with guests, team members and management
- ability to handle multiple tasks or guests simultaneously
- intermediate proficiency in Microsoft Outlook, Word and Excel
- ability to provide outstanding communication and interpersonal skills
- ability to deliver genuine and sincere service in friendly, professional manner
- demonstrated discretion handling confidential information
- ability to actively listen and tailor service
- ability to multitask in fast-paced environment
- experience working under pressure while meeting deadlines
- comfort working in spa and casino environment
- ability to sit and stand for long hours
- ability to maintain positive and professional demeanor under challenging situations
- ability to work flexible schedule including weekends and holidays
- must be CPR/AED certified or obtain certification
- may be required to obtain and maintain gaming license at discretion of San Manuel Tribal Gaming Commission
Job Qualifications
- High school diploma or GED
- minimum one year of customer service experience
- previous experience in a spa, resort or pool environment preferred
- ability to communicate effectively both verbally and in writing
- intermediate proficiency in Microsoft Outlook, Word and Excel
- outstanding communication and interpersonal skills
- ability to provide friendly and professional service experience
- demonstrated discretion with confidential customer information
- ability to multitask in a fast-paced, high demand environment
- experience working under pressure while meeting deadlines
- comfortable working in spa and casino environments
- ability to maintain a positive and professional demeanor under challenging situations
- must be CPR/AED certified or able to obtain certification
Job Duties
- Welcomes guests including VIP members at pool check-in and coordinates cabana and day bed rentals
- performs and records retail transactions including cash, credit card, rewards and comps using point-of-sale system
- maintains and balances cash drawer with minimal variances
- communicates effectively with team members and guests on the pool deck to meet all needs
- maintains safe, sanitary, and clean conditions in all guest-visible areas and organizes merchandise presentation within the pool kiosk
- assists facilities team with setting up and tearing down pool deck equipment
- models and upholds enterprise policies, department procedures, and standard operating guidelines
- performs other duties as assigned to support efficient department operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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