Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $19.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
San Manuel is one of the largest private employers in the Inland Empire, known for its commitment to the growth, future, and well-being of its employees. The company operates within a service-driven and guest-focused environment, integrating the vision, mission, and values of the San Manuel Tribe into every facet of its operations. The establishment boasts a vibrant spa, resort, and casino environment that caters to a diverse clientele, including VIP members who expect excellence in service and memorable experiences. San Manuel fosters a culture that champions teamwork, supports strong communication, and encourages employees to develop professionally in a fast-paced and... Show More
Job Requirements
- High school diploma or GED
- Minimum one year of experience in customer service
- Ability to work outdoors in seasonal heat or cold and inclement weather
- Ability to communicate effectively with guests, team members, and management
- Must be able to handle multiple tasks and guests simultaneously
- Intermediate proficiency in Microsoft Outlook, Word, and Excel
- Outstanding communication and interpersonal skills
- Ability to provide genuine and sincere service experience
- Must have demonstrated discretion with confidential information
- Ability to actively listen to provide optimal service tailored to guest requests
- Ability to multi-task in a fast-paced, high demand environment
- Experience working under pressure while meeting deadlines and goals
- Comfortable working in spa and casino environments
- Must be comfortable with sitting and standing for long hours
- Ability to maintain a positive and professional demeanor under challenging situations
- Must be able to work a flexible schedule including weekends and holidays
- CPR/AED certification or willingness to obtain and maintain certification
Job Qualifications
- High school diploma or GED
- Minimum one year of experience in customer service
- Previous experience in a spa, resort or pool environment preferred
- Ability to communicate effectively with guests, team members, and management both verbally and in writing
- Intermediate proficiency in Microsoft Outlook, Word, and Excel
- Outstanding communication and interpersonal skills
- Ability to provide genuine and sincere service experience
- Demonstrated discretion with confidential information including personal and health information
- Ability to actively listen to tailor service to guest requests
- Ability to multi-task in a fast-paced, high demand environment
- Experience working under pressure while meeting deadlines and goals
- Comfortable working in both spa and casino environments
- Ability to maintain a positive and professional demeanor under challenging situations
- Must be able to work a flexible schedule including weekends and holidays
Job Duties
- Welcome guests including VIP members at pool check in and ensure their comfort
- Specialize in coordinating and booking cabanas and day bed rentals
- Coordinate VIP arrivals and communicate with designated personnel for escort and delivery of amenities
- Perform and record retail transactions including cash, credit card, Earned Rewards, and comps through Point-of-Sale System
- Maintain a balanced cash drawer with minimal variances
- Communicate effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs
- Maintain safe, sanitary, and clean conditions in all guest-visible areas
- Organize and uphold merchandise presentations within the pool kiosk
- Assist facilities team in setting up and tearing down pool deck equipment
- Model and uphold enterprise and department policies, procedures, and Standard Operating Guidelines
- Ensure day-to-day operations including product receiving, fulfillment, and training requirements
- Perform other duties as assigned to support efficient department operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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