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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
parking
Job Description
Woodside is a prestigious private club known for its upscale atmosphere and comprehensive amenities, catering to a discerning membership base. The club offers exceptional experiences across various areas, including golf, fitness, dining, and wellness. During the summer season, Woodside hosts a vibrant pool area that serves as a central social and recreational hub for members and guests. The club prides itself on delivering impeccable service and maintaining a welcoming, safe, and polished environment that reflects its high standards. The team at Woodside is committed to upholding the club’s values and policies while fostering a community atmosphere centered on exceptional hospitality.\n\nThe... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience is necessary
- 18 years or older
- Prefer resort or country club experience
- Excellent customer service skills
- Hospitality driven
- Ability to feature sell
- Computer literate
- Excellent communication skills
- Ability to remain calm under pressure while working in summer heat
- Strong organizational skills
- Ability to multi-task and focus on details
- Ability to work and coordinate with several internal departments
- Ability to reason and problem solve without precedent
- In alignment with company policy and relevant laws and regulations
- Strong knowledge of club and amenities
- Experience with Point-of-Sale systems
- Valid State ID or driver’s license and/or reliable transportation to work
- Regular and predictable attendance especially on weekends
- Ability to work special events, promotions and other demands of the position including early morning, late evenings and weekend hours
- Ability to stand, sit and move throughout the pool facility several times during shift
- Ability to move 20 pounds on a regular basis
Job Qualifications
- High school diploma or equivalent
- 1-2 years of customer service experience
- Prefer resort or country club experience
- Excellent customer service skills
- Hospitality driven
- Ability to feature sell
- Computer literate
- Excellent communication skills, both interpersonal and written
- Demonstrates warm, welcoming and friendly environment
- Ability to remain calm under pressure
- Strong organizational skills
- Ability to multi-task and focus on details
- Ability to work and coordinate with several internal departments
- Ability to reason and problem solve
- In alignment with company policy and relevant laws and regulations
- Strong knowledge of club and amenities
- Experience with Point-of-Sale systems
- Valid State ID or driver’s license or reliable transportation
Job Duties
- Proactively interacts with all members and/or guests courteously and efficiently
- Ensure that all members and/or guests have what they need to enjoy their experience, and that their area is cleaned and restored upon arrival & departure
- Create a welcoming atmosphere
- Restocks inventory items
- Set up of retail space per SOP
- Promotes retail and sales through engagement with members, giving suggestions and providing knowledge on all products
- Develops and maintains a working knowledge of all spa services and product offerings - able to communicate and assist in bringing awareness to any marketing / promotional activities for The Spa
- Works directly with the Spa + Retail Management team on what items to promote and offer to members based around events
- Learns member preferences and uses them throughout their visit to tailor their experience
- Ensures all music levels are at the designated level
- Opens / closes the concierge station
- Assists with towel service
- Assists with water stations making sure they are stocked with cups, etc.
- Periodically passes out amenities or promotional products
- Has good knowledge of the overall Club and all fitness and wellness offerings
- Adheres to all POS policies & procedures
- Reports any suspicious activity immediately to MOD
- Assists with implementation of Club rules and regulations to ensure a safe and professional environment for all members and/or guests & employees
- May at times be asked to support special events within Club
- Maintains clean, organized and visually appealing areas in and around pool areas and all food + drink outlets
- Moves throughout the shift with purpose
- Complies with Club's employee handbook manual, departmental policies and procedures and with all applicable federal and state employment laws
- All other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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