Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
San Manuel is a prominent private employer in the Inland Empire, known for its dedication to creating a rich and supportive work environment. With operations that include gaming, hospitality, and wellness services, San Manuel is committed to providing exceptional experiences to its guests through various amenities and professional service. The establishment prides itself on fostering a culture where employees are valued, encouraged to grow, and actively contribute to the community's vibrant energy and success. Situated within a dynamic and diverse region, San Manuel invests heavily in the well-being and future of its workforce, making it an ideal place for motivated... Show More
Job Requirements
- High school diploma or GED required
- minimum one year of experience in customer service required
- ability to work outdoors in seasonal heat or cold as well as inclement weather
- effective verbal and written communication skills
- ability to handle multiple tasks and/or guests simultaneously
- intermediate proficiency in Microsoft Outlook, Word and Excel
- outstanding communication and interpersonal skills
- ability to provide genuine and sincere service in a friendly and professional manner
- demonstrated discretion with confidential information including personal or health information from customers
- active listening skills to provide optimal service tailored to guest requests
- ability to multi-task in a fast-paced, high-demand environment
- experience working under pressure while meeting deadlines and goals
- comfortable working in both spa and casino environments
- ability to sit and stand for long periods
- ability to maintain positive and professional demeanor under challenging situations
- flexibility to work a flexible schedule including weekends and holidays
- must be CPR/AED certified or able to obtain certification upon employment
- may be required to obtain and maintain a gaming license per San Manuel Tribal Gaming Commission discretion
Job Qualifications
- High school diploma or GED
- minimum one year of experience in customer service
- previous experience in a spa, resort or pool environment preferred
- ability to communicate effectively with guests, team members and management both verbally and in writing
- intermediate proficiency in Microsoft Outlook, Word and Excel
- outstanding communication and interpersonal skills
- ability to provide sincere and genuine service in a friendly and professional manner
- demonstrated ability to exercise discretion with confidential information
- active listening skills to tailor service to guest requests
- ability to multi-task in a fast-paced, high demand environment
- experience working under pressure to meet deadlines and goals
- comfortable working in both spa and casino environments
- ability to maintain positive and professional demeanor under challenging situations
- flexibility to work weekends and holidays
Job Duties
- Welcomes guests including VIP members at pool check-in and ensures their comfort
- specializes in coordinating and booking cabanas and day bed rentals
- coordinates VIP arrivals and communicates to designated personnel for escort and delivery of amenities
- performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point-of-sale system
- maintains cash drawer and balances drawer at end of shift with minimal variances
- communicates effectively between team and shared departments
- consistently checks in with guests on pool deck to meet all needs
- maintains safe, sanitary, and clean conditions in all areas visible to guests
- organizes and upholds merchandise presentations within the pool kiosk
- assists facilities team with setting up and tearing down pool deck equipment
- models and upholds enterprise and department policies and procedures
- ensures day-to-day operations including product receiving, fulfillment, and training requirements
- performs other duties as assigned to support efficient operation of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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