Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Fitness Center
Team appreciation events
Job Description
Jamul Casino, located in San Diego, is the newest and closest casino destination offering a genuinely entertaining experience. Since its grand opening in October 2016, Jamul Casino has experienced remarkable growth, establishing itself as a premier entertainment venue in the region. The casino boasts an extensive range of attractions including seven diverse restaurants, over 1600 of the latest slot machines, 50 table games, a dedicated poker room, and an award-winning steakhouse. Additionally, the venue provides live entertainment, event spaces, and stunning views of the surrounding backcountry, catering to a wide array of guest preferences and ensuring a memorable visit for... Show More
Job Requirements
- High school diploma or equivalent
- 1+ years' experience in guest facing role
- Must be willing and able to work in different climates safely
- Must have excellent verbal and written communication skills
- Must have strong organizational skills and high attention to detail
- CPR certification preferred
- Must maintain active food handlers' card
- Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- Must be able to acquire and maintain an appropriate gaming license
- Experiences working in AAA properties and standards familiarity preferred
Job Qualifications
- High school diploma or equivalent
- 1+ years' experience in guest-facing role
- Must have excellent verbal and written communication skills
- Must have strong organizational skills and high attention to detail
- CPR certification preferred
- Must maintain active food handlers' card
- Must be able to acquire and maintain an appropriate gaming license
- Experiences working in AAA properties and standards familiarity preferred
Job Duties
- Ensure the health and safety of all guests and team members at the pool, adhering strictly to guidelines and procedures outlined in the Health and Safety Manual
- Apply best practices in addressing the needs of guests and team members, ensuring a safe and pleasant poolside experience
- Build and maintain guest profiles to anticipate future needs and deliver superior service
- Maintain the highest standard of professionalism in all aspects of job performance, consistently delivering excellence
- Create a welcoming and relaxing atmosphere for guests during check-in and check-out, ensuring seating areas and lounge chairs are perfectly prepared for their comfort
- Participate in pool events and activities, providing assistance to guests as needed
- Offer knowledgeable recommendations and guidance to enhance the guest experience, always aiming to exceed expectations
- Be a quick learner with keen attention to detail and a commitment to accuracy
- Perform all tasks while prioritizing guest comfort, ensuring their needs are met efficiently and with care
- Promptly report any damages, incidents, or concerns to the leadership team for timely resolution
- Manage cash drawer responsibilities, ensuring accurate balancing at the close of each shift
- Carry out opening and closing procedures, including completing all relevant checklists
- Maintain a positive and collaborative attitude, working effectively with a diverse team to achieve shared goals
- Clear used linens, trash, and serviceware from the pool deck, maintaining a clean and inviting environment
- Set up umbrellas, loungers, and other pool furniture to meet guests' needs and expectations
- Assist guests in the proper use of all pool facilities, offering support as needed
- Attend all scheduled team meetings, contributing to the ongoing improvement of service and operations
- Consistently deliver professional, friendly, and engaging service, ensuring each guest receives personalized attention that addresses their unique needs
- Monitor and maintain stock of guest amenities, pool supplies, and linen, ensuring availability at all times
- Adhere to all AAA policies and standards
- Adhere to all grooming standards as outlined by leadership
- Perform additional tasks and responsibilities as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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