Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
retirement plans
Meal Allowances
uniform provided
Job Description
Grand Beach Hotel is a renowned hospitality establishment celebrated for delivering exceptional guest experiences that blend comfort, luxury, and impeccable service. Situated in a prime location, the hotel offers a comprehensive range of amenities, including a stunning pool and beach area, tastefully appointed rooms, exquisite dining options, and recreational activities that cater to diverse guest interests. Recognized for its commitment to quality and guest satisfaction, the Grand Beach Hotel prides itself on maintaining a vibrant, welcoming ambiance for both leisure and business travelers alike. The hotel places a high emphasis on staff professionalism and expertise, ensuring every guest interaction is... Show More
Job Requirements
- Must speak English fluently
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Ability to standing for long periods
- Excellent interpersonal and customer service skills
- Knowledge of local state liquor laws
- Must be able to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Strong communication skills in English
- Ability to handle cash and process payments accurately
- Familiarity with POS and manual order systems
- Knowledge of food safety and sanitation standards
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
Job Duties
- Maintain complete knowledge of and comply with all Grand Beach Hotel departmental policies/service procedures/standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Resolve guest complaints ensuring guest satisfaction
- Monitor and maintain cleanliness sanitation and organization of assigned work areas
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Maintain complete knowledge of lounge/seat/station numbers room capacity hours of operation and proper table set-up of the Pool & Beach
- Maintain complete knowledge of all liquor brands beers and non-alcoholic selections correct glassware and garnishes in the Pool & Beach menu
- Maintain complete knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Maintain complete knowledge of all menu items prices preparation method/time major ingredients and quality standards taste appearance texture serving temperature garnish and method of presentation
- Maintain complete knowledge of P.O.S. and manual systems
- Maintain complete knowledge of and strictly abide by state liquor regulations particularly those prohibiting service to minors intoxicated persons and driving while under the influence
- Complete opening side duties as assigned
- Check quality and amount of all Pool & Beach stock and supplies using checklist
- Fold napkins
- Requisition all necessary supplies and transport from storeroom to Pool & Beach
- Help set tables
- Set up all condiments and beverages (non-alcoholic)
- Ensure a sufficient supply of all silverware glassware and chinaware for service
- Check cleanliness and condition of assigned station and service areas rectify any deficiencies
- Set-up side station with supplies and equipment
- Organize assigned station and ensure readiness prior to guest arrival
- Review reserved tables and names of such follow up on special arrangements for pre-assigned tables
- Review daily specials and maintain awareness of 86d items throughout the shift
- Take guests' food and beverage orders utilizing suggestive selling techniques
- Record order of guest
- Input order into system and ensure transmission of food orders is verified by Kitchen
- Legibly document orders when system is down and distribute food orders to Kitchen
- Retrieve all alcoholic beverage items from bar and serve to guest
- Open and serve wine/champagne bottles
- Make all varieties of coffee
- Serve all food courses and non-alcoholic beverage items to the guest
- Guide the activities of the assigned Bus person to ensure optimum service to guests
- Clear each course
- Remove soiled wares from tables as assigned and transport to dishwashing area
- Present guest checks and process payments
- Adhere to payment cash handling and credit policies/procedures
- Extend appreciation for guest patronage and invite them to return
- Clean and reset tables immediately after guest departs
- Complete closing side duties
- Properly breakdown and store all reusable goods
- Clean all equipment
- Restock items for next service
- Remove all dirty linen
- Marry and stock all condiments
- Complete all closing reports as assigned leave duty after reporting to Management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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