Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
This position is offered by a distinguished hotel known for its commitment to exceptional guest services and luxurious accommodations. The hotel values creating memorable experiences for all guests, especially those who utilize its exclusive services such as the Concierge Lounge. The hospitality industry is fast-paced and requires dedicated professionals who can provide seamless service, maintain the hotel's high standards, and anticipate guest needs. Our hotel prides itself on delivering exceptional customer service to all its patrons, with a special focus on VIP guests and those who expect a superior level of care and attention.
The Concierge Lounge Ambassador ... Show More
The Concierge Lounge Ambassador ... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- ability to work flexible hours including nights, weekends, and holidays
- excellent interpersonal and communication skills
- ability to maintain a neat, clean, and well-groomed appearance
- compliance with health and safety regulations
- availability for regular attendance and adherence to schedule standards
Job Qualifications
- Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
- ability to listen effectively and communicate clearly in English
- ability to stand, walk, or sit and continuously perform essential job functions
- hearing and visual ability to observe signs of emergencies
- experience in hospitality or customer service roles preferred
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- make personal connection with each guest and respond to guest cues
- use a clear, understandable speaking voice and respond to inquiries with accurate information
- maintain a very clean and organized area
- ensure Concierge Lounge is stocked with proper food and beverage
- follow proper food handling techniques and safety procedures
- ensure all equipment is working properly and report malfunctions
- arrange and confirm recreation, business, and dining activities
- field guest complaints and negotiate effective solutions
- operate facsimile machine and notify guests of incoming transmissions
- use the photocopier to make copies as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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