PM Hotel Group | Summer 2026 L+D and Brand Performance Intern | Support Center
Job Overview
Employment Type
Hourly
Internship
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.25
Work Schedule
Standard Hours
Benefits
competitive hourly rate
mentorship from industry leaders
collaborative work environment
Hands-on project experience
Hybrid work format
Portfolio-ready capstone deliverable
Career development opportunities
Job Description
PM Hotel Group is a well-established hospitality company renowned for its commitment to providing exceptional guest experiences through its portfolio of lifestyle and independent hotels. Known for blending unique storytelling with high service standards, PM Hotel Group operates both hotel properties and a comprehensive Support Center that drives brand performance and operational excellence. The company fosters a culture that values quality assurance, brand consistency, and continuous learning to maintain its reputation as a leader in the hospitality industry. With a focus on innovation and guest satisfaction, PM Hotel Group supports its teams with structured programs designed to develop future leaders... Show More
Job Requirements
- Currently pursuing a relevant degree such as hospitality or organizational leadership
- Strong interest in guest experience and brand performance
- Excellent communication skills both written and verbal
- Ability to analyze data and derive meaningful insights
- Proficient with digital tools for reporting and content creation
- Ability to work collaboratively across teams
- Available full-time for a 9-week internship during summer 2026
- Eligible to work in the internship locations
- Commitment to hybrid work format including onsite and remote days
Job Qualifications
- Pursuing a degree in hospitality or organizational leadership
- Passionate about guest experience, service culture, and brand storytelling
- Clear communicator with strong verbal and visual skills
- Strong organizational skills
- Comfortable translating insights into practical frontline tools
- Preferred experience with training content, reputation platforms, or brand standards
Job Duties
- Analyze guest feedback to spot trends and root causes
- Assist with brand standard and quality assessments and translate findings into action plans
- Support follow-ups with property leaders to close gaps and sustain improvements
- Design micro-training modules and lineup materials that drive daily behavior
- Refresh onboarding and service tools to support confident associate performance
- Pilot training at properties, gather feedback, and refine training materials
- Contribute to and update service playbooks defining core guest touchpoints
- Create job aids, checklists, and guides for easy standard adoption
- Partner with leaders to integrate training into team rhythms
- Assist in improving digital first impressions like photos and descriptions
- Summarize reputation insights into weekly snapshots for leaders
- Support property teams with recommendations to elevate online sentiment
- Build dashboards or scorecards visualizing guest and brand performance
- Create reusable templates for audit summaries and training guides
- Document repeatable processes for scalable use
- Collaborate with cross-functional teams to align brand priorities
- Support rollout of new brand programs and seasonal service campaigns
- Contribute to creative projects for lifestyle and independent hotels
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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