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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $17.09
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Employee assistance program
Job Description
Biltmore Estate is a renowned historic tourist destination and a premier American landmark located in Asheville, North Carolina. Known for its stately architecture, botanical gardens, and rich cultural heritage, Biltmore offers an immersive experience into the legacy of the Vanderbilt family. Operating as a combination of museum, hotel, restaurant, and event space, Biltmore prides itself on delivering exceptional service and maintaining its reputation as a world-class destination. Within Biltmore's hospitality division, the restaurants and dining experiences are designed to match the elegance and tradition of the estate while catering to a modern clientele seeking fine dining and impeccable service.
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Job Requirements
- High school diploma or equivalent
- Previous host service experience
- Ability to work varied schedule including evenings
- Basic math skills
- Ability to use reservations software
- Strong communication skills
- Ability to transport up to 50 pounds occasionally
- Ability to stand or remain stationary for duration of shift
- Tolerance for exposure to fumes, dust and chemicals
- Ability to work in variable temperature and noise conditions
Job Qualifications
- Previous host service experience required preferably in fine dining or upscale restaurant
- At least one year of related food and beverage experience preferred
- Commitment to world class guest service
- Leadership skills a plus
- Fluency in English
- Basic math skills with ability to handle cash and credit transactions
- Familiarity with reservations software preferably Open Table
- Excellent interpersonal and communication skills
- Strong guest service recovery skills
- Proactive, exercises good judgment
- Ability to remain calm and courteous in high pressure situations
- Ability to quickly learn Biltmore products, services and systems
- Professional demeanor reflecting Biltmore core values
Job Duties
- Greet and acknowledge arriving guests
- Escort guests to tables and assist seating
- Maintain an optimum flow of seating by section
- Extend courteous departures and invite guests to return
- Guide servers and dining room assistants in table set-up
- Communicate VIP arrivals and special requests
- Answer restaurant telephone courteously and efficiently
- Take, record and confirm reservations and cancellations
- Accommodate all requests for information courteously
- Anticipate guests' needs and respond promptly
- Train and serve as resource for Level 1 Hosts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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