Azalea Investments, LLC.

PM Guest Services Representative

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $15.00
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Work Schedule

Day Shifts
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Benefits

401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance

Job Description

Marriott International is a leading global hospitality company known for its commitment to delivering exceptional guest experiences, fostering career growth, and promoting diversity and inclusion. With a wide portfolio of properties ranging from luxury hotels to resorts and extended stay accommodations, Marriott consistently sets industry standards for service excellence and innovation. The company emphasizes employee development and offers numerous training opportunities, competitive compensation, and comprehensive benefits, making it a preferred employer in the hospitality industry. Marriott is dedicated to creating a welcoming environment for guests and associates alike, sustaining a culture of respect, integrity, and superior customer service.

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Job Requirements

  • Knowledge of English and local language
  • Ability to deal with the public in a professional and courteous manner
  • Ability to communicate with all managers, supervisors and fellow associates
  • Ability to handle conflict situations in a professional manner
  • Be well groomed and conform to the hotels dress code
  • Valid driver’s license and clean MVR
  • Ability to verbally communicate effectively with guests and co-workers
  • Prolonged periods of standing and/or walking
  • Ability to visually check work, work area, and hotel space
  • Minimum lifting of 30 pounds

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in front desk or guest services preferred
  • Proficient in use of Property Management Systems such as MARSHA
  • Strong communication and interpersonal skills
  • Ability to handle conflict situations professionally
  • Knowledge of Marriott Rewards and frequent traveler programs
  • Familiarity with local area and attractions

Job Duties

  • Report to work on time, in proper and clean uniform, including name tag
  • Handle all duties according to hotel policies, procedures, internal rules and standards
  • Conform to cash handling procedures at all times
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
  • Get a daily briefing about extraordinary events to effectively deal with all foreseen situations on a daily basis
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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