PM Guest Services Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a renowned hospitality company known for its commitment to delivering exceptional guest experiences across its properties globally. As a trusted name in the hotel industry, Sonesta offers an inviting atmosphere where service excellence, comfort, and guest satisfaction are top priorities. The company prides itself on its dedication to creating memorable stays for guests by fostering a culture of warmth and attentiveness. Sonesta's portfolio includes a variety of full-service hotels and resorts that cater to both leisure and business travelers, emphasizing quality and personalized service in every interaction. The brand is recognized for its dedication to employee development... Show More
Job Requirements
- High school diploma or equivalent
- One year of hotel experience or retail customer service preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills preferred
- Problem solving, reasoning, motivating, and organizational abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Frequently standing, bending, climbing, kneeling, and moving about facility
- Carrying, lifting or pulling items up to 50 pounds
- Standing for extended periods
- Must be able to work evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- Up-sell rooms where possible to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and pricing
- Promote teamwork and quality service through communication and coordination with shifts and management
- Ensure guests receive hotel services and products, comply with local alcoholic beverage laws
- Fulfill guest special requests and deliver guest services properly
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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