Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
TownePlace Suites Fort Myers-Estero, managed by Essex Hotel Management, is a respected hospitality establishment committed to providing exceptional guest experiences. Essex Hotel Management has a strong reputation for its solution-driven approach over nearly three decades, ensuring high satisfaction levels among team members, partners, owners, and guests alike. The company’s culture highlights core values such as dedication, responsiveness, integrity, value orientation, engagement, and nimbleness. They pride themselves on fostering an inclusive and diverse work environment where every individual is valued and given equal opportunity regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability,... Show More
Job Requirements
- High school diploma or equivalent
- bachelor’s degree in hospitality management or related field preferred
- 3+ years of experience in a front desk management role
- excellent communication and customer service skills
- strong organizational and time management skills
- ability to work well under pressure and handle multiple tasks simultaneously
- proficiency in Microsoft Office and hotel management software
- ability to work a flexible schedule, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree in hospitality management or related field preferred
- 3+ years of experience in a front desk management role
- excellent communication and customer service skills
- strong organizational and time management skills
- proficiency in Microsoft Office and hotel management software
- ability to work a flexible schedule, including evenings, weekends, and holidays
Job Duties
- Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service
- Supervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently
- Respond to guest inquiries and complaints in a timely and professional manner
- Maintain accurate records of guest information and reservations
- Ensure that the front desk area is clean, organized, and well-stocked with supplies
- Train new front desk staff members and provide ongoing training and support to existing staff
- Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly
- Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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