Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career Development
Job Description
The TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is a well-established and reputable hotel known for delivering exceptional hospitality experiences to its guests. Essex Hotel Management has built a strong legacy over nearly three decades by adopting a solution-driven approach that focuses on satisfaction across all stakeholders including team members, partners, owners, and guests. This commitment to excellence is deeply rooted in the company’s core vision, mission, and values, which emphasize dedication, responsiveness, integrity, value orientation, engagement, and nimbleness. The company prioritizes an inclusive and diverse workplace culture where equal opportunity is extended to everyone regardless of... Show More
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree in hospitality management or related field preferred
- 3+ years of experience in a front desk management role
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and hotel management software
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in hospitality management or related field preferred
- 3+ years of experience in a front desk management role
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Proficiency in Microsoft Office and hotel management software
- Ability to work well under pressure and handle multiple tasks simultaneously
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Job Duties
- Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service
- Supervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently
- Respond to guest inquiries and complaints in a timely and professional manner
- Maintain accurate records of guest information and reservations
- Ensure that the front desk area is clean, organized, and well-stocked with supplies
- Train new front desk staff members and provide ongoing training and support to existing staff
- Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly
- Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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