Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
This opportunity is with a prominent hotel recognized for its commitment to exceptional guest experiences and operational excellence. Renowned within the hospitality industry for blending comfort with efficiency, the hotel offers a dynamic work environment enriched with opportunities for professional growth and development. The establishment values teamwork, professionalism, and a guest-centric approach, making it a sought-after employer for those aspiring to pursue a rewarding career in hotel management and guest services.
The role in focus is a Front Office Manager position, integral to the seamless operation of the hotel's front desk and guest services. This position requires a proactive ... Show More
The role in focus is a Front Office Manager position, integral to the seamless operation of the hotel's front desk and guest services. This position requires a proactive ... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in front office staffing management
- Ability to work flexible schedules including nights weekends and holidays
- Strong interpersonal and communication skills
- Capability to calmly handle high demand or upset guests
- Self-initiative and high work ethic
- Team-oriented mindset
Job Qualifications
- Experience in hotel front office management or similar role
- Proficiency with MICROS system or equivalent property management software
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work flexible schedules including nights weekends and holidays
- Customer service orientation with problem-solving skills
- High school diploma or equivalent required
- Hospitality management degree or certification preferred
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Location
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