Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401K Matching
flexible scheduling
Employee Discounts
Professional Development
Job Description
Delta Hotel by Marriott Virginia Beach Waterfront is a premier hospitality establishment situated just steps away from the picturesque Chesapeake Bay. As part of the renowned Crescent Hotels & Resorts, this hotel offers guests a casually elegant dining experience along with a beautiful bayside deck, blending comfort with the charm of coastal hospitality. Crescent Hotels & Resorts is celebrated for its commitment to exceptional guest experiences and for fostering a work environment where associates are truly valued and encouraged to shine. This emphasis on associate well-being and development is reflected in their comprehensive health and wellness programs, best-in-class learning opportunities,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work flexible hours including weekends and holidays
- Strong interpersonal skills
- Basic computer literacy
- Ability to handle stressful situations calmly
- Excellent verbal and written communication skills
- Physical ability to stand and walk for extended periods
- Commitment to honesty and integrity
- Willingness to work as part of a diverse team
Job Qualifications
- Ability to communicate in English
- Self-starting personality with an even disposition
- Maintain a professional appearance and manner at all times
- Effective communication skills with guests
- Team player willing to help co-workers
- Ability to deal with internal and external customers with patience, tact and diplomacy
- Basic mathematical skills and ability to use a calculator accurately
- Ability to access and input information using a moderately complex computer system
- Ability to stand, walk and perform duties behind the front desk continuously
- Ability to observe and detect signs of emergency situations
- Ability to communicate verbally and in writing and prepare complex reports
- Ability to establish and maintain effective working relationships
- Adaptability to change and willingness to learn new skills
- Problem-solving skills and ability to ask for help when necessary
- Commitment to professionalism, punctuality and attendance
Job Duties
- Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
- Supervise the Guest Service Agents
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
- Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
- Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: