PM Assistant Executive Housekeeper InterContinental Hotel and Conference Center
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
employee discount
Training and Development
Job Description
InterContinental Hotels Group (IHG) is a globally recognized leader in the hospitality industry, committed to delivering exceptional guest experiences across its extensive portfolio of hotels worldwide. As a premier hotel company, IHG is renowned for its dedication to the highest standards of service, luxury, and guest satisfaction. IHG operates a variety of hotel brands, each tailored to meet the diverse needs of travelers, and fosters an inclusive and supportive work environment that values teamwork, integrity, and continuous development. With a global presence, IHG offers vast opportunities for career growth and advancement, supported by extensive training programs and a culture that... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of housekeeping experience including supervisory training or experience
- Ability to speak local language(s)
- Flexibility to work weekends and holidays
- Physical stamina to be on feet for the duration of shifts
- Leadership style with lead-by-example mentality
- Strong communication and interpersonal skills
- Previous supervisory experience preferred
Job Qualifications
- High school diploma or equivalent
- Minimum one year of housekeeping experience including supervisory training or experience
- Previous supervisory experience in housekeeping or hospitality operations preferred
- Strong interpersonal and communication skills to collaborate effectively and communicate with guests
- Ability to speak the local language(s)
- Leadership skills with a lead-by-example mentality
- Knowledge of governmental and safety regulations related to housekeeping
- Basic understanding of payroll processing and labor scheduling
- Physical stamina to be on feet and walk guest floors and public areas for extended periods
Job Duties
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- Educate and train all employees in compliance with governmental and safety regulations
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department heads
- Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
- Manage the full scope of the Housekeeping department during the PM shift
- Conduct rigorous inspections of guestrooms, hallways, and public areas
- Be willing and able to clean guestrooms and other duties personally when business volume requires additional support
- Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget
- Act as the primary point of contact for evening guest requests and resolve concerns with empathy and efficiency
- Work seamlessly with Front Office, Maintenance, and other departments to coordinate room readiness and special requests
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair and advise team members of areas of improvements
- Perform housekeeping duties including making beds, vacuuming and cleaning guest suites to ensure guest satisfaction
- Comply with special needs and requests of guests, VIPs and repeat visitors
- Help prepare annual departmental operating budget and financial plans
- Monitor budget and control expenses with a focus on increased productivity
- Maintain proper inventory levels and manage cost per room for supplies and labor
- Maintain and order supplies and equipment efficiently while minimizing waste and supporting green initiatives
- Maintain procedures for security of lost and found items
- Perform other duties as assigned and serve as manager on duty when required
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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