Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical
Dental
Vision
401(k) program
Childcare Reimbursement
complimentary meals during shifts
Vacation Time
Paid uniform cleaning
Free on-site parking
exclusive associate discounts
Tuition Reimbursement
Job Description
MotorCity Casino Hotel, a vibrant entertainment destination in Detroit, Michigan, is renowned for delivering exceptional gaming experiences combined with luxurious accommodations and dynamic events. As a prominent casino and hotel, MotorCity Casino Hotel is dedicated not only to providing superb guest entertainment but also to fostering a rewarding workplace culture for its employees. The establishment prides itself on community involvement and professional development, ensuring that associates benefit from a supportive environment where they can thrive personally and professionally. Through its philanthropic initiatives, such as the Helping Hands committee, the company actively contributes to improving the Detroit metro area, making a... Show More
Job Requirements
- Bachelor's degree or other alternative as deemed appropriate
- Two years of management experience in customer service or two years supervisory experience in Player Development
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Strong computer knowledge with experience in Word and Excel
- Database experience helpful
- Cash handling experience is mandatory
- Ability to work a flexible schedule, including some holidays and weekends
Job Qualifications
- Bachelor's degree or other alternative as deemed appropriate
- Two years of management experience in customer service or two years supervisory experience in Player Development
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Strong computer knowledge with experience in Word and Excel
- Database experience helpful
- Cash handling experience is mandatory
- Ability to work a flexible schedule, including some holidays and weekends
Job Duties
- Supervise Players Club team members to ensure high-quality guest service and adherence to operational standards
- Provide hands-on support with program enrollment, tier upgrades, card reprints, promotion redemption, and reward issuance
- Train and mentor team members on Players Club policies, promotions, guest service expectations, and casino systems
- Partner with Marketing and Player Development to support promotions, tournaments, and special events
- Assist with reporting, analytics, and documentation of department metrics as assigned
- Establish and maintain customer base
- Perform additional responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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