Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401(k) program
Childcare Reimbursement
Complimentary Meals
Vacation Time
Uniforms and uniform cleaning
Free on-site parking
associate discounts
Tuition Reimbursement
Job Description
MotorCity Casino Hotel is a premier entertainment destination located in the heart of Detroit, Michigan. Known for its dynamic gaming experience, luxury hotel accommodations, and world-class dining options, MotorCity actively contributes to the vibrant culture and economic development of the Detroit metropolitan area. The establishment prides itself on creating an engaging and enjoyable environment not only for patrons but also for its employees, fostering a culture of respect, diversity, and professional growth. With an array of amenities including a state-of-the-art casino floor, live entertainment venues, and a commitment to exceptional customer service, MotorCity Casino Hotel stands as one of the... Show More
Job Requirements
- Bachelors degree or alternative as deemed appropriate
- two years management in customer service or two years in Player Development supervision
- exceptional customer service skills
- excellent verbal and written communication skills
- strong computer knowledge with experience in Word and Excel
- database experience helpful
- cash handling experience is mandatory
- ability to work a flexible schedule, including some holidays and weekends
Job Qualifications
- Bachelors degree or alternative as deemed appropriate
- two years management in customer service or two years in Player Development supervision
- exceptional customer service skills
- excellent verbal and written communication skills
- strong computer knowledge with experience in Word and Excel
- database experience helpful
- cash handling experience is mandatory
- ability to work a flexible schedule, including some holidays and weekends
Job Duties
- Identify, recruit, greet, and service patrons
- safeguard assets of MotorCity Casino Hotel and supervise staff including scheduling, monitoring breaks, and ensuring departmental policies and procedures are being adhered to
- provide training on player tracking system and departmental policies to Players Club Clerks
- make responsible decisions pertaining to comping decisions from guest accounts
- act as a liaison with all Casino Departments
- establish and maintain customer base
- perform additional responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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