Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.78 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Tips
flexible schedule
Employee Discounts
Paid Time Off
Health Insurance
Retirement Plan
Job Description
Potawatomi Casino Hotel (PCH) is a premier entertainment and hospitality destination located in Milwaukee, Wisconsin. Renowned for its vibrant gaming floor, fine dining options, and luxurious hotel accommodations, PCH offers a comprehensive entertainment experience for guests. The establishment boasts a high-energy atmosphere where excellence in guest service is paramount to its continued success. As a leader in the casino and hospitality industry, Potawatomi Casino Hotel commits to creating unforgettable moments through its dedication to integrity, professionalism, and superior customer interactions.
The role of Players Club Host at Potawatomi Casino Hotel is integral to fostering a welcoming and engaging enviro... Show More
The role of Players Club Host at Potawatomi Casino Hotel is integral to fostering a welcoming and engaging enviro... Show More
Job Requirements
- High school diploma or equivalent
- Previous high volume customer service experience
- Ability to use standard office equipment
- Basic knowledge of Microsoft Office
- Experience with data entry or casino management systems preferred
- Ability to maintain discretion handling confidential information
- Ability to interact professionally with guests and team members
- Ability to work irregular hours including late nights, early mornings, weekends, and holidays
- Physical ability to perform various movements including standing, walking, and lifting up to 25 pounds
- Willingness to wear required personal protective equipment
Job Qualifications
- A high school diploma or equivalent
- Previous high volume customer service experience
- Ability to use standard office equipment
- Basic knowledge of Microsoft Office
- Experience with data entry or casino management systems preferred
- Ability to maintain discretion handling confidential information
- Ability to interact professionally with guests and team members
- Ability to work irregular hours including late nights, early mornings, weekends, and holidays
- Physical ability to stand, sit, walk, climb, balance, stoop, kneel, crouch, and move throughout the property
- Ability to operate a personal computer
- Ability to lift, carry, push, pull objects up to 25 pounds
- Willingness to wear required personal protective equipment
Job Duties
- Promote the Players Club by identifying, developing, and retaining casino guests with emphasis on new club membership and superior guest service
- Greet guests with a smile to establish rapport and act as a guest service role model
- Communicate benefits and amenities of the Players Club program, issue new or replacement cards, and demonstrate card usage
- Act as a resource to guests and team members by maintaining knowledge of facility, gaming options, events, promotions, and amenities
- Create and manage guest accounts using PCH computer systems, maintaining accuracy and confidentiality
- Work on casino floor acquiring new memberships and raising club awareness
- Market PCH promotions and assist with special promotional events, player parties, drawings, and issuance of promotional amenities
- Issue limited complimentary services or items to casino guests within guidelines
- Sell, print, and issue Bingo gift certificates
- Perform job duties in compliance with departmental internal controls, policies, procedures, and regulations
- Perform all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports hiring across hospitality industries.
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