Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.58 - $19.47
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team events
Job Description
The Pueblo of Sandia is a tribal government entity located in New Mexico, known for its commitment to cultural preservation, community development, and economic growth through various enterprises, including its renowned casino resort. The Pueblo of Sandia operates a full-service casino, hotel, and entertainment venue that offers guests a vibrant and exciting gaming experience. This organization values integrity, fairness, collaboration, communication, and recognition for performance excellence, fostering a supportive workplace culture focused on employee development and customer satisfaction. As a tribal government employer, the Pueblo of Sandia provides stable employment opportunities while prioritizing the well-being of its employees and members... Show More
Job Requirements
- High school diploma or GED certification
- at least 21 years of age
- one year of customer service experience
- six months of previous money handling experience
- must be able to obtain and maintain the required STGC Gaming License
- must pass pre-employment and random drug screenings
- ability to work flexible hours including weekends and holidays
- physical ability to stand and walk for long periods
- ability to lift up to 50 pounds
- must adhere to strict service standards
- effective interpersonal and communication skills
- must maintain punctual and regular attendance
- ability to handle and reconcile cash and other tenders
- willingness to work under stressful conditions and in various indoor and outdoor environments.
Job Qualifications
- High school diploma or GED certification
- one year of customer service experience
- six months previous money handling experience
- strong communication skills
- ability to work effectively with the general public
- demonstrated ability to deescalate and diffuse volatile guest situations
- maintains a high level of professionalism
- provides excellent guest service including professional enthusiasm for the product
- builds strong guest relationships through personalized service
- knowledge of all official rules and regulations for events and promotions
- ability to identify and report fraudulent activity
- proven customer service, sales, and marketing skills
- ability to work all hours including weekends and holidays
- effective written communication skills for completing documents and forms
- proficiency with computer systems and Windows operating systems
- ability to quickly learn various computer applications, data processing, and data entry
- physical ability to stand for long periods and lift heavy merchandise.
Job Duties
- Communicates with guests the benefits of Peak Rewards including sign-up, rules and overall membership perks
- assists guests with the Peak Rewards application process
- prints Peak Rewards cards
- makes notations in members accounts regarding significant communications, promotions, mailings, fraudulent activity, redemptions, etc. as outlined by the Player's Club Policies and Procedures
- explains how to use Player’s Club card in slot machines and at table games
- upon request, informs members of promotions including official rules and regulations
- may make PA announcements pertaining to promotion drawing times, announcing winners and general promotional information
- assists in executing promotional drawings and promotional games (wheel spinning, cash cage etc.) and identify winner(s) by verifying player’s card and valid ID
- communicates with appropriate departments (poker, bingo, etc.) names of guests which have been drawn for promotions as well as the confirmed winner(s) of promotions and any unclaimed prizes
- logs all winners and unclaimed prizes on manual promotion forms for tracking and “tag” winners of promotions via the computer-based system (Konami)
- distributes and logs promotional collateral
- logs customer account the distribution of promotional items (e.g., jackets, hats, shirts, gaming packages, match-plays, coupons, gifts, generic player cards, etc.)
- may be asked to attend and promote the Casino at offsite promotional events
- distributes promotional items and maintains a zero-variance inventory
- provides general information to guests about the Casino and all Casino promotions and events
- makes general information announcements and pages customers using a PA system
- operates the Box Office to sell tickets and provide general information for all ticketed concerts and events
- responsible for Box Office cash, credit card, coupons, vouchers, and redemption forms
- must balance box office cash drawer and reconciling paperwork for accounting and auditing purposes with zero-variance of all tenders
- follows service standards set forth by management to elevate guest experience
- performs other duties as assigned
- punctual and regular attendance is an essential responsibility
- serves as the initial point of contact for guest inquiries in a courteous and attentive manner
- reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur
- resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations
- builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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