Player Development Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts

Job Description

Derby City Gaming & Hotel is a premier entertainment and hospitality destination located in Louisville, Kentucky. Featuring nearly 1,300 of the latest gaming machines, a grab-n-go restaurant, and the upscale Oliver's Chophouse & Bourbon Bar, it provides an engaging gaming and dining experience for guests. The property also includes a Kentucky Derby-themed hotel and regularly hosts live music events, contributing to its vibrant and dynamic atmosphere. Known for its commitment to exceptional guest services and entertainment, Derby City Gaming & Hotel has earned recognition as one of the "Best Places to Work in Greater Louisville" by Louisville Business First, highlighting... Show More

Job Requirements

  • High school diploma or GED required
  • Exceptional verbal and written communication skills
  • Minimum of three (3) years of supervisory or managerial experience in Marketing, preferably within Gaming and/or Player Development
  • Three (3) to five (5) years of experience managing structured Player Development incentive programs and/or developing and maintaining revenue goals preferred
  • Proficiency in Microsoft Office applications
  • Demonstrated leadership ability with a strong focus on achieving results
  • Must be able to obtain and maintain a valid Racing License

Job Qualifications

  • High school diploma or GED
  • Exceptional verbal and written communication skills
  • Minimum of three (3) years of supervisory or managerial experience in Marketing, preferably within Gaming and/or Player Development
  • Three (3) to five (5) years of experience managing structured Player Development incentive programs and/or developing and maintaining revenue goals preferred
  • Proficiency in Microsoft Office applications
  • Demonstrated leadership ability with a strong focus on achieving results
  • Must be able to obtain and maintain a valid Racing License

Job Duties

  • Partner with the Senior Director of Marketing to develop and execute comprehensive player development and gaming marketing strategies
  • Contribute to the creation and implementation of marketing plans that drive player engagement and gaming revenue growth
  • Coach and develop the Gaming Host team to enhance performance, strengthen guest relationships, and elevate the effectiveness of the player development program
  • Lead the Host team in planning and executing VIP events in collaboration with the Marketing Events Team
  • Oversee all aspects of Player Development operations, including hiring, training, scheduling, performance management, and corrective action in alignment with company policies
  • Assist in developing annual marketing business plans focused on Player Development to identify revenue opportunities and outline programs that support departmental goals
  • Monitor and evaluate the financial impact of comp decisions, manual free play, and food comp issuance
  • analyze cost and revenue reports to identify trends and recommend improvements
  • Cultivate and maintain strong relationships with high-value gaming guests while proactively marketing to new potential premium players
  • Ensure full compliance with all regulatory, departmental, and company policies, while demonstrating and promoting the organization’s values, ethics, and objectives
  • Perform other duties as assigned, maintaining a broad understanding of overall Marketing goals and objectives established by DCG Management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.