Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,900.00 - $88,300.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Rolling Hills Casino and Resort is a premier gaming destination located in Corning, California. As a well-established casino and resort, it offers guests an exceptional experience through its expansive gaming floor, luxurious accommodations, diverse dining options, and engaging entertainment events. The casino prides itself on delivering unparalleled customer service and fostering a vibrant atmosphere where guests can enjoy games of chance, social events, and exclusive promotions. The establishment is known for its dedication to player development and loyalty, which plays a central role in enhancing the guest experience and the overall profitability of the casino. Rolling Hills Casino and Resort... Show More
Job Requirements
- Minimum 21 years of age
- bachelor's degree or equivalent combination of education and experience
- at least four years of experience in casino marketing and player development
- gaming license issued by the Paskenta Gaming Commission
- must obtain Title 31 certification as trained by Rolling Hills Casino
- ability to communicate effectively
- ability to calculate and solve practical problems
- ability to maintain confidentiality of player information
Job Qualifications
- Bachelor's degree from a four-year college or university
- at least four years of experience in casino marketing
- direct experience in casino player development required
- ability to speak and communicate highly effectively before groups of customers or employees
- ability to read and interpret documents such as safety rules and operating procedures
- ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volumes
- ability to apply concepts of basic algebra and geometry
- ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization
- ability to interpret instructions furnished in written, oral, diagram, or schedule form
- gaming license issued by the Paskenta Gaming Commission
- must obtain Title 31 certification as trained by Rolling Hills Casino
Job Duties
- Responsible for overall operations and administration of the Player Development department
- responsible for completing performance evaluations, training, coaching and mentoring of Player Development Staff
- ensures appropriate departmental staffing levels by interviewing, selecting, training, scheduling, evaluating, disciplining and terminating Casino Hosts
- manages and empowers Casino Hosts to maximize their effectiveness and abilities to positively interact with players and guests while maintaining competitive advantage for Rolling Hills Casino and Resort
- monitors results of the Player Development Team's programs and identifies areas of need
- ensures team keeps current with all promotions and events in the casino, restaurants, hotel and outlets
- ensures compliance with company departmental policies and procedures as well as all regulatory procedures
- generates and achieves specific revenue goals by developing new and existing high value players both on and off property
- works with management to develop and provide multiple reasons for hosts to contact players to inform them of incentives, programs, promotions, entertainment offerings and other relevant details to maximize guest loyalty
- maintains ongoing, open and positive communication with guests and management
- makes decisions regarding players status upgrades/downgrades based on specific criteria
- makes decisions regarding the addition or deletion of players into a host's book
- resolves problems and issues hosts or other departments may have with a high value guest
- assists with the development, planning, and implementation of guest recognition and reward programs
- works closely with other departments to plan and execute successful player development special events
- guides the Player Development Team in the execution of all Player Development special events
- makes appropriate decisions regarding complimentary offers by evaluating the gaming activity of individual players such and recorded play, comp availability and guest profitability
- provides reports and analyses of events and programs to ensure their effectiveness
- develops and executes department budget and attends financial review meetings
- ensures confidentiality of player information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter