Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,622.00 - $60,556.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Public transportation benefits
Life insurance
Job Description
The City of Detroit's Department of Transportation (DDOT) is a crucial public transit provider serving the Detroit metropolitan area. DDOT is committed to delivering reliable and accessible transportation solutions that meet the dynamic needs of the community. The department's Strategic Planning division plays an essential role in shaping transit infrastructure and services to improve ridership and enhance overall customer experience. With a focus on sustainability, accessibility, and continuous improvement, DDOT works tirelessly to integrate transit operations with the city's broader economic development and quality of life initiatives.
The Planner I-DDOT position within the Strategic Planning division offers an exciting op... Show More
The Planner I-DDOT position within the Strategic Planning division offers an exciting op... Show More
Job Requirements
- Bachelor's degree in geography, social science, public relations or urban planning
- one year experience with GIS and/or two years experiences in marketing, engagement or public outreach
- valid State of Michigan Operator's License
- ability to perform fieldwork assessing bus stops
- ability to use computer and common office software
- ability to communicate effectively both orally and in writing
- ability to work collaboratively with internal and external stakeholders
- ability to travel throughout the City and transit service area
- ability to participate in public speaking and community outreach events
- ability to pass a criminal background investigation
Job Qualifications
- Bachelor's Degree in geography, social science, public relations or urban planning
- one year experience with GIS and/or two years experiences in marketing, engagement or public outreach
- proficiency with foreign languages, particularly Arabic or Spanish
- knowledge of geography and street layout of transit service area
- knowledge of economic, demographic and practical factors influencing transit ridership
- knowledge of essential ADA clearances and requirements
- knowledge of traffic safety and roadway configuration
- knowledge of federal, state and local standards affecting Department operations and services
- skill in Geographic Information Systems (GIS)
- skill in quality assurance and process improvement techniques
- skill in oral and written communication
- ability to use tact and diplomacy to interact effectively with external stakeholders
- ability to prepare reports and sketches
- ability to apply standards
Job Duties
- Manages live, official database of bus stop locations using specialized software and/or standard spreadsheets
- maintains up-to-date information on customer amenities at bus stops
- conducts regular fieldwork to assess condition and performance of bus stops
- tracks inventory of bus stop supplies, such as signs, signposts, mounting equipment, decals and shelter components
- executes and verifies work orders for installation, removal and maintenance
- provides clear, detailed instructions to maintenance crews, including written descriptions, sketches, photographs and/or maps
- identifies specific bus stops for potential upgrade or removal, based on ridership, neighborhood trends or other contextual factors
- collaborates with Service Development group to align bus stops with permanent route changes and temporary detours
- collaborates with multiple internal/external stakeholders to ensure safety, security, accessibility and customer convenience at bus stops
- interfaces with neighboring/overlapping transit providers to coordinate bus stop arrangements at shared locations
- compiles public requests related to bus stops
- leads Bus Stop Review committee and Bus Stop Optimization team to develop organized, proactive responses to customer requests
- advises on technical considerations of bus stop proposals, such as traffic safety, americans with disability act compliance and previous experience at similar locations
- collaborates with Capital Projects group to integrate bus stop needs with mid- and long-range programs
- provides inputs to group-wide ridership tracking efforts
- produces basic reports and statistics on bus stop locations/amenities
- compiles and indexes requests for new transit service
- co-develops programs to increase ridership in targeted markets
- prepares reports to quantify the ridership effect of customer engagement programs
- attends outreach events to provide detailed guidance on transit system usage
- connects with external stakeholders to arrange transit field trips and travel trainings
- plans and leads hands-on field trips to build familiarity with transit services
- teaches new customers to locate routes, recognize bus stops, read schedules, use apps, pay fares, board and deboard the bus
- maintains accurate, dynamic knowledge of current and proposed transit services
- maintains knowledge of fares, transfers, passes, tax credit programs and ridership incentives
- stays attune to industry-wide innovations and best-practices
- learns specific needs of potential ridership groups, customizes events and materials accordingly
- delivers on-site presentations to organizations
- develops cross-promotion programs with institutions and businesses
- connects with businesses and community groups to arrange transit information displays in visible locations
- identifies new developments and destinations for proactive outreach
- communicates route-related customer concerns to Service Development & Scheduling group
- engages internal parties, such as Customer Service, to promote accurate understanding of new transit services
- participates in Department-wide efforts to improve the customer experience
- leads Community Workshops and Public Hearings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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