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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $23.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development
Job Description
Taymax Group, LP is a prominent and rapidly growing multi-unit franchisee of Planet Fitness, one of the largest and fastest expanding fitness club operators in North America. With ownership and operation of over 175 clubs across diverse regions including California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and multiple provinces in Canada, Taymax Group has positioned itself as a leader within the fitness franchise industry. Supported by Trilantic North America, a New York-based private equity firm managing substantial capital commitments, Taymax demonstrates consistent double-digit growth annually and has been recognized repeatedly for excellence with awards including Developer of the Year and... Show More
Job Requirements
- Must be 18 years of age or older
- have a high school diploma/GED equivalent
- have a passion for fitness and health
- one to three years of experience in management preferred
- proficient in Microsoft Suite and able to learn systems quickly
- possess strong leadership and coaching skills
- experience managing customer focused teams in fitness or similar industry
- excellent customer service and conflict resolution skills
- energetic and hardworking
- strong organizational and problem-solving abilities
- capable of independent and team work
- valid driver's license and reliable transportation
Job Qualifications
- Must be 18 years of age or older
- high school diploma/GED equivalent
- passion for fitness and health
- one to three years of experience in a management role preferred
- computer proficiency (Microsoft Suite) and ability to learn systems quickly
- strong leadership, team building and coaching skills
- direct experience managing customer focused teams in the fitness or similar industry
- exceptional customer service and conflict resolution skills
- hardworking, enthusiastic and energetic management style
- organizational, problem solving and planning skills
- ability to work independently and as part of a team
- valid driver's license, acceptable driving record and reliable transportation
Job Duties
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians
- create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- schedule staff and ensure all shifts are covered
- ensure staff is providing exceptional customer service at all times
- lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
- administration and processing of all weekly/bi-weekly employee payroll
- resolve employee issues or concerns
- manage progressive discipline and termination as needed
- greet members and guests, providing exceptional customer service
- answer phones in a friendly manner and assist callers with questions
- check members into the system, tour and sign up new members, log amenities and communicate updates or events
- facilitate member requests and resolve member issues
- oversee cleanliness and maintenance of facility including cleaning front desk and lobby
- participate in regular facility cleaning such as mopping, trash removal, cleaning windows and re-racking weights
- ensure safety by monitoring equipment and facilities and reporting issues to Facilities Maintenance
- manage marketing efforts by training staff on promotions
- authorize expenditures and refunds
- make daily bank deposits
- prepare all HR related forms and send to Corporate HR and Payroll
- track statistics and reports weekly, monthly, annually
- provide backup support for absent employees
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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