Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,500.00 - $65,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Career Development
Job Description
Taymax Group, LP is a prominent multi-unit franchisee of Planet Fitness, one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. With ownership and management of over 175 clubs across several states including California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, as well as regions in Canada like Ontario and the Atlantic Provinces, Taymax is strategically positioned for significant expansion. The company is backed by Trilantic North America, a respected private equity firm based in New York that manages $9.9 billion in capital commitments. Taymax's impressive track record includes prestigious accolades such as Developer of the... Show More
Job Requirements
- Must be 18 years of age or older
- Have a high school diploma or GED equivalent
- One to three years of experience in a management role preferred
- Computer proficiency including Microsoft Suite and ability to learn systems quickly
- Strong leadership, team building and coaching skills
- Experience managing customer focused teams in the fitness or similar industry
- Exceptional customer service and conflict resolution skills
- Hard working, enthusiastic and energetic management style
- Organization, problem solving and planning skills
- Ability to work independently and as part of a team
- Must have valid driver’s license, acceptable driving record and own reliable means of transportation
Job Qualifications
- Must be 18 years of age or older
- Have a high school diploma or GED equivalent
- Have a passion for fitness and health
- One to three years of experience in a management role preferred
- Computer proficiency including Microsoft Suite and ability to learn systems quickly
- Strong leadership, team building and coaching skills
- Experience managing customer focused teams in the fitness or similar industry
- Exceptional customer service and conflict resolution skills
- Hard working, enthusiastic and energetic management style
- Organization, problem solving and planning skills
- Ability to work independently and as part of a team
- Valid driver’s license and acceptable driving record
Job Duties
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- Schedule staff and ensure all shifts are covered
- Ensure staff is providing exceptional customer service at all times
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness’s values and goals
- Administration and processing of all weekly/bi-weekly employee payroll
- Resolve employee issues or concerns
- Manage progressive discipline and termination as needed
- Greet members and guests, providing exceptional customer service
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system, tour and sign up new members, log amenities and communicate updates or events
- Facilitate all member requests and help resolve any member issues and questions
- Oversee cleanliness and maintenance of facility including participating in daily cleaning tasks
- Ensure safety of employees, members and club property by communicating maintenance needs
- Manage marketing efforts by training staff on all marketing promotions
- Authorize expenditures and refunds
- Make daily bank deposits
- Prepare all HR related forms and send to Corporate HR and Payroll Team
- Track statistics and reports weekly, monthly and annually
- Provide backup support for employees absent
- Other duties as assigned based on club needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.