Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Disability insurance
Job Description
Taymax Group, LP is a prominent multi-unit franchisee of Planet Fitness, a widely recognized and rapidly growing fitness club franchisor in North America. With ownership and operations of over 175 clubs spanning states such as California, Texas, Pennsylvania, Tennessee, Alabama, Florida, and Georgia, plus locations in Ontario and the Atlantic Provinces in Canada, Taymax Group is a powerhouse in the fitness industry. The company prides itself on its impressive annual double-digit growth and ambitious expansion plans to double its club count over the next five years. Backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion... Show More
Job Requirements
- Must be 18 years of age or older
- Have a high school diploma/GED equivalent
- One to three years of experience in a management role preferred
- Computer proficiency (Microsoft Suite) and ability to learn systems quickly
- Strong leadership, team building and coaching skills
- Direct experience managing customer focused teams in the fitness or similar industry
- Exceptional customer service and conflict resolution skills
- A hard working, enthusiastic and energetic management style
- Organization, problem solving and planning skills
- Ability to work independently as well as part of a team
- Must have valid driver's license and acceptable driving record
- Must have own reliable means of transportation
Job Qualifications
- Must be 18 years of age or older
- Have a high school diploma/GED equivalent
- One to three years of experience in a management role preferred
- Computer proficiency (Microsoft Suite) and ability to learn systems quickly
- Strong leadership, team building and coaching skills
- Direct experience managing customer focused teams in the fitness or similar industry
- Exceptional customer service and conflict resolution skills
- A hard working, enthusiastic and energetic management style
- Organization, problem solving and planning skills
- Ability to work independently as well as part of a team
- Must have valid driver's license and acceptable driving record
- Must have own reliable means of transportation
Job Duties
- Recruit, hire, train and develop a high performing staff consisting of assistant managers, member service representatives, trainers and custodians
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- Schedule staff and ensure all shifts are covered
- Ensure staff is providing exceptional customer service at all times
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
- Administration and processing of all weekly/bi-weekly employee payroll
- Resolve employee issues or concerns
- Manage progressive discipline and termination as needed
- Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests
- Facilitate all member requests and help to resolve any member issues and questions
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily
- Ensure the front desk area and lobby clean and orderly
- Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights
- Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions
- Authorize expenditures and refunds
- Make daily bank deposits
- Prepare all HR related forms and send to Corporate HR and Payroll Team
- Track statistics and reports (weekly, monthly, annually)
- Provide backup support for any employee who is absent
- Other duties as assigned based on club needs
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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