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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,500.00 - $62,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Fitness club membership
Job Description
Taymax Group, LP is a distinguished multi-unit franchisee of Planet Fitness, a global leader in the fitness industry known for its inclusive and welcoming atmosphere termed the Judgement Free Zone. With ownership and operation of over 175 clubs across diverse regions including California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, Ontario, and the Atlantic Provinces in Canada, Taymax Group is recognized as one of the largest and fastest-growing franchisees within the Planet Fitness system. The company is backed by Trilantic North America, a prominent New York-based private equity firm managing $9.9 billion in aggregate capital commitments. This solid financial backing combined... Show More
Job Requirements
- Must be 18 years of age or older
- Have a high school diploma/GED equivalent
- One to three years of experience in a management role preferred
- Computer proficiency with Microsoft Suite and ability to learn systems quickly
- Strong leadership, team building and coaching skills
- Direct experience managing customer-focused teams in the fitness or similar industry
- Exceptional customer service and conflict resolution skills
- Hard-working, enthusiastic and energetic management style
- Strong organization, problem-solving and planning skills
- Ability to work independently as well as part of a team
- Must have a valid driver’s license, acceptable driving record and reliable means of transportation
Job Qualifications
- Must be 18 years of age or older
- Have a high school diploma/GED equivalent
- Have one to three years of experience in a management role preferred
- Computer proficiency with Microsoft Suite and ability to learn systems quickly
- Strong leadership, team building and coaching skills
- Direct experience managing customer-focused teams in the fitness or similar industry
- Exceptional customer service and conflict resolution skills
- Hard-working, enthusiastic and energetic management style
- Strong organization, problem-solving and planning skills
- Ability to work independently as well as part of a team
- Valid driver’s license with an acceptable driving record
- Own reliable means of transportation
Job Duties
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- Schedule staff and ensure all shifts are covered
- Ensure staff is providing exceptional customer service at all times
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to company values and goals
- Administration and processing of all weekly/bi-weekly employee payroll
- Resolve employee issues or concerns
- Manage progressive discipline and termination as needed
- Greet members and guests, providing exceptional customer service
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests
- Facilitate all member requests and help to resolve any member issues and questions
- Oversee cleanliness and maintenance of facility including ensuring the front desk area and lobby are clean and orderly
- Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights
- Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions
- Authorize expenditures and refunds
- Make daily bank deposits
- Prepare all HR related forms and send to Corporate HR and Payroll Team
- Track statistics and reports on a weekly, monthly and annual basis
- Provide backup support for any employee who is absent
- Perform other duties as assigned based on club needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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