Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $20.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Retirement Plan
Professional Development
Job Description
Taymax Group, LP is a prominent multi-unit franchisee of Planet Fitness, one of North America's largest and fastest-growing franchisors and operators of fitness clubs. With ownership and operation of over 175 clubs across multiple states including California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and extending into Ontario and the Atlantic Provinces in Canada, Taymax is recognized as a leading franchisee consistently experiencing double-digit growth each year. Backed by Trilantic North America, a significant private equity firm based in New York, Taymax Group boasts a strong financial foundation and dynamic growth trajectory, with plans to double its club count over the... Show More
Job Requirements
- Must be 18 years of age or older
- have a high school diploma/GED equivalent
- have a passion for fitness and health
- one to three years of experience in a management role preferred
- computer proficiency in Microsoft Suite
- ability to learn systems quickly
- strong leadership skills
- team building and coaching skills
- direct experience managing customer focused teams in the fitness or similar industry
- exceptional customer service skills
- conflict resolution skills
- enthusiastic and energetic management style
- organization skills
- problem solving skills
- planning skills
- ability to work independently as well as part of a team
- must have valid driver's license
- acceptable driving record
- reliable means of transportation
Job Qualifications
- Must be 18 years of age or older
- high school diploma/GED equivalent
- passion for fitness and health
- one to three years of experience in a management role preferred
- computer proficiency in Microsoft Suite and ability to learn systems quickly
- strong leadership, team building and coaching skills
- direct experience managing customer focused teams in the fitness or similar industry
- exceptional customer service and conflict resolution skills
- enthusiastic and energetic management style
- organization, problem solving and planning skills
- ability to work independently and as part of a team
- valid driver's license with acceptable driving record
- reliable means of transportation
Job Duties
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians
- create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- schedule staff and ensure all shifts are covered
- ensure staff is providing exceptional customer service at all times
- lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
- administration and processing of all weekly/bi-weekly employee payroll
- resolve employee issues or concerns
- manage progressive discipline and termination as needed
- greet members and guests, providing exceptional customer service
- answer phones in a friendly manner and assist callers with questions
- check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests
- facilitate all member requests and help to resolve any member issues and questions
- oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily
- ensure the front desk area and lobby clean and orderly
- participate in regular facility cleaning and club upkeep such as mopping spills, trash removal, cleaning windows and mirrors and re-racking weights
- ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team
- manage marketing efforts by training staff on all promotions
- authorize expenditures and refunds
- make daily bank deposits
- prepare all HR forms and send to Corporate HR and Payroll Team
- track statistics and reports weekly, monthly, annually
- provide backup support for any employee who is absent
- perform other duties as assigned based on club needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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