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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.50 - $25.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Vision
Dental
401k
employee discount
Paid Time Off
Job Description
Running Aces Casino Hotel Racetrack, located at 15201 Running Aces Blvd, Columbus, MN, is a vibrant gaming and entertainment destination in Minnesota. It combines the excitement of live horse racing with a full-service casino, hotel accommodations, and various entertainment offerings, making it a premier choice for guests seeking thrilling experiences and top-quality service. Known for its dynamic atmosphere and commitment to customer satisfaction, the facility offers a diverse range of gaming options, dining experiences, and events in a lively yet welcoming environment. Running Aces Casino Hotel Racetrack prides itself on its dedication to responsible gaming practices, employee development, and community... Show More
Job Requirements
- Must be able to stand and walk for long periods of time on the casino floor
- must be able to work flexible shifts in crowded and noisy conditions
- ability to read Aces Rewards Cards as well as table information cards and distinguish between different colored chips
- ability to coach individuals who have little or no experience in the casino industry
- must be able to lift up to 30 lbs and move machines and boxes of relevant supplies
- this position requires the candidate to be present on site
Job Qualifications
- High school diploma or equivalent recommended
- minimum of five years of experience in casino games
- at least 1 to 3 years supervisory experience in casino games
- extensive knowledge with all approved RA casino games along with dealing and supervising experience
- adept at communicating and reasoning in difficult situations
- demonstrates strong organizational skills and attention to detail
- demonstrates leadership qualities that are both authoritative and fair
- possess a friendly and calm demeanor
- exhibits excellent communication and customer service skills
- ability to work well in a team environment
- must be able to provide employees with clear instructions
- demonstrates strong time management skills and efficiency
- possess the ability to deal with guests and employees professionally and courteously
- maintain a calm and professional demeanor at all times
- must be able to obtain and maintain a gaming license from the Minnesota Racing Commission
Job Duties
- Perform the duties of an assistant casino manager in their absence
- create a pleasant and professional work environment for guests and employees
- monitor gaming regulations, performance standards and policies related to pit games to ensure gaming integrity
- adhere to and support company policies
- ensure a fair dealer rotation and update the daily schedule
- provide impartial decisions when problems and errors occur
- continually monitor games in progress for player and dealer misconduct
- check bank roll for previous shifts to ensure accuracy and report daily win losses to casino managers
- inform the casino manager when a guest is dissatisfied
- coordinate the schedule of breaks for all pit employees
- understand and effectively use the game tracking system
- maintain a visible presence on the casino floor
- support casino manager in delivering corrective action to employees violating department processes
- supervise performance of subordinates daily
- respond to and resolve inquiries and complaints from employees and guests
- ensure the achievement of projects department milestones goals
- maintain thorough understanding of the processes within the department
- keep employees and guests informed about special events and promotions
- communicate regularly with key customers in the casino games sector
- manage business levels on the casino floor adding or reducing staff as needed to maximize profits
- maintain and complete all daily paperwork
- control keys and cards accurately and completely update inventory and secure casino equipment
- inform casino managers of losses employee behavior issues and serious guest complaints
- assign and perform other related duties as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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