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Pier Agent - Norwegian and Oceania Cruise Lines, MSC and Virgin
Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
part time
Seasonal position
competitive pay rate
Weekend and weekday shifts available
Opportunity to work with leading cruise lines
Experience in travel and guest services
dynamic work environment
Job Description
SMS International Shore Operations US, Inc. is a leading service provider specializing in shore-side operations for cruise passengers. As a company dedicated to enhancing the cruise travel experience, SMS operates in partnership with some of the most prestigious cruise lines such as Norwegian Cruise Lines, Oceania, MSC, and Virgin Voyages. The company focuses on ensuring smooth embarkation and debarkation processes, high-quality customer service and logistical support at various port terminals. Established with a reputation for professionalism and efficiency, SMS International Shore Operations US, Inc. has earned its place as a trusted partner in the cruise industry by consistently delivering outstanding... Show More
Job Requirements
- High School Diploma or equivalent
- Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry
- Demonstrated ability to communicate in English, sufficient to provide information and answer general questions
- Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions
- Good organizational and customer service skills
- Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups
- Required to be available on weekends, after hours, and on short notice, as requested by management
Job Qualifications
- High School Diploma or equivalent
- Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry
- Demonstrated ability to communicate in English, sufficient to provide information and answer general questions
- Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions
- Good organizational and customer service skills
- Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups
- Required to be available on weekends, after hours, and on short notice, as requested by management
Job Duties
- Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest
- Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas
- Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly
- Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing
- takes the initiative to assist guests
- Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation
- Escorts and monitors guests pending boarding status or requiring additional documentation
- Gathers data for various embarkation processes to include registration flow and timetables
- reports findings to management, as established
- Assists guests with locating luggage and completing lost luggage forms, when necessary
- Reviews and verifies validity of all travel documents presented by guests for check-in
- Inputs guest travel information using the registration system and checks in each guest upon arrival
- Ensures required information is accurately processed and/or paperwork is completed
- Provides guests with stateroom keys and pertinent boarding information, according to department manual and training
- Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials
- Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel
- Performs other job related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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