Pier Agent - Holland America, MSC, Princess and Virgin Voyages
Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
part time
Seasonal position
Cruise discounts
Weekend shifts available
Weekday shifts available
Pay of 25 dollars per hour
Job Description
SMS International Shore Operations US, Inc. is a reputable company specializing in providing exceptional shore-side cruise operations. For the 2026 cruise season, SMS is hiring enthusiastic and professional cruise guest service agents to support the dynamic needs of multiple prestigious cruise lines including Holland America, MSC, Princess Cruises, and Virgin Voyages. The company is known for creating a high-energy work environment where team members are encouraged to deliver top-tier service in a fast-paced setting. Being part of SMS means joining an organization committed to excellence, guest satisfaction, and a fun, rewarding workplace. This opportunity is ideal for individuals seeking a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one-year experience in a customer service or logistics environment
- Demonstrated ability to communicate in English sufficiently to provide information and answer general questions
- Knowledge of or ability to learn practical computer skills
- Good organizational skills
- Ability to work in a fast-paced, multi-tasked environment
- Availability to work weekends, after hours and on short notice
Job Qualifications
- High school diploma or equivalent
- Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry
- Demonstrated ability to communicate in English sufficiently to provide information and answer general questions
- Knowledge of or ability to learn practical computer skills to accurately register guests and navigate screens for computer-based functions
- Good organizational and customer service skills
- Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups
- Required to be available on weekends, after hours, and on short notice as requested by management
Job Duties
- Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guests
- Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas
- Guides the flow of traffic throughout the terminal, including secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly
- Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing
- Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation
- Escorts and monitors guests pending boarding status or requiring additional documentation
- Gathers data for various embarkation processes to include registration flow and timetables
- reports findings to management, as established
- Assists guests with locating luggage and completing lost luggage forms, when necessary
- Reviews and verifies validity of all travel documents presented by guests for check-in
- Inputs guest travel information using the registration system and checks in each guest upon arrival ensuring required information is accurately processed and/or paperwork is completed
- Provides guests with stateroom keys and pertinent boarding information
- Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials
- Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel
- Performs other job related duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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