Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Paid vacation
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
sick leave
401k
Marriott hotel discounts
Job Description
CMC Hotels is a distinguished hospitality company renowned for its commitment to employee growth and development. Founded on the principle that people are the heart of the organization, CMC Hotels proudly fosters an environment where associates can advance their careers and succeed together. With a reputable portfolio of properties, CMC Hotels emphasizes nurturing talent through recognition, training, and meaningful opportunities for advancement within the hotel industry. The company culture is centered around inclusivity, professionalism, and excellence in service. This approach has allowed CMC Hotels to build strong community relations and maintain high standards of customer satisfaction across all locations.
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Job Requirements
- Minimal one year hotel experience is required
- Be self-motivated and able to work independently
- Strong work ethic and a desire to succeed
- Clean background check
- Reliable transportation
- Must possess solid basic accounting and math skills
- Comfortable with computers
- Have excellent customer service and communication skills
- Must be available to work any shift from 7:00 am to 12:00 am and weekends
Job Qualifications
- At least one year of hotel experience
- Strong work ethic and motivation to succeed
- Excellent customer service and communication skills
- Solid basic accounting and math skills
- Comfortable with computer use
- Ability to work independently and as part of a team
- Availability to work shifts from 7:00 am to 12:00 am and weekends
Job Duties
- Supervise front office operations as directed by hotel management
- Work front desk shifts and assist, train, coach, and guide front desk team
- Interface with previous shifts and managers to stay updated on hotel activities
- Provide expedient check-in and check-out services
- Be knowledgeable of hotel property and in-house events
- Provide guests information about hotel policies and amenities
- Assist in reaching monthly brand standard customer service and training goals
- Schedule front desk associates keeping hours in budget and overtime under control
- Ensure all team members adhere to standard operating procedures
- Verify associates are in uniform and following dress code
- Train, direct, resolve issues, coach and counsel front desk team members
- Demonstrate positive leadership characteristics
- Supervise all three shifts including night audit
- Act as a role model and inspire front office team
- Ensure all brand quality standards are completed daily
- Ensure security for customers, employees, and property assets
- Execute other tasks as necessary for successful operation of the property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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