Phone Receptionist - Spearmint Rhino Las Vegas (Graveyard Shift)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Commission
Paid Time Off
Flexible Schedule
Job Description
We are a dynamic and upscale entertainment venue known for delivering exceptional guest experiences in a professional and vibrant atmosphere. Our establishment prides itself on maintaining a welcoming environment where customer service excellence and operational efficiency are paramount. As a key point of contact for our clientele, we are seeking a calm and professional Phone Receptionist who will be the first voice our guests hear upon calling. Our venue operates during prime evening and late-night hours, catering to a diverse crowd that values discretion, attentiveness, and a high level of personalized service.
The Phone Receptionist role is essential for ensu... Show More
The Phone Receptionist role is essential for ensu... Show More
Job Requirements
- Clear and confident phone presence with strong customer service skills
- ability to multitask between phone, computer, and multiple systems
- reliability for the Sunday-Thursday, 8 PM-4 AM shift
- discretion and professionalism when handling sensitive matters
- must be 21+
- bilingual English/Spanish is a plus
- ability to obtain TAM Card (Alcohol Awareness) and Sheriff Card
Job Qualifications
- Clear and confident phone presence with strong customer service skills
- ability to multitask between phone, computer, and multiple systems
- discretion and professionalism when handling sensitive matters
- must be 21+
- bilingual English/Spanish is a plus
- ability to obtain TAM Card (Alcohol Awareness) and Sheriff Card
Job Duties
- Answer and route high-volume calls with professionalism
- provide accurate information on hours, pricing, dress code, and packages
- create and confirm guest lists and reservations
- sell VIP packages and earn commission on package sales
- assist guests with arrival coordination, transportation arrangements, and door entry information
- document all calls and reservation details accurately
- respond to SMS/voicemail messages promptly
- notify management about high-priority calls or incidents (lost & found, complaints, 86'd guests)
- maintain end-of-shift call log and notes for handoff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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