Walgreen logo

Walgreen

Pharmacy Customer Service Associate

Job Overview

briefcase

Employment Type

Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development

Job Description

Walgreens is one of the largest pharmacy and retail chains in the United States, known for its commitment to health and wellness, convenience, and outstanding customer service. With thousands of locations nationwide, Walgreens serves millions of customers by providing pharmacy services, health and wellness products, and everyday essentials. The company prides itself on fostering an inclusive work environment and promoting community health through accessible pharmacy services and customer care. Walgreens emphasizes operational excellence and maintains a strong reputation for being a trusted pharmacy and retail destination.

The Retail Pharmacy Cashier role at Walgreens is an integral part o... Show More

Job Requirements

  • Must be fluent in reading, writing, and speaking English
  • willingness to work flexible schedule including evenings and weekend hours

Job Qualifications

  • Must be fluent in reading, writing, and speaking English
  • willingness to work flexible schedules including evenings and weekends
  • preferred six months of retail experience
  • preferred prior experience with Walgreens
  • preferred good math skills for prescription accuracy
  • preferred good computer skills
  • preferred knowledge of store inventory control
  • preferred PTCB certification

Job Duties

  • Models and delivers a distinctive and delightful customer experience
  • registers sales on assigned cash register
  • provides courteous, fair, friendly, and efficient checkout service
  • assists the pharmacist under direct supervision by using pharmacy systems to obtain patient and drug information and process prescriptions
  • engages customers and patients by greeting them and offering assistance with products and services
  • resolves customer issues and answers questions
  • shares customer service best practices
  • recommends items for sale and trade-up or companion items
  • processes voids, returns, rain checks, refunds, and exchanges
  • keeps counters and shelves clean and well merchandised
  • checks in and prices merchandise
  • assists in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs
  • reports prescription errors to pharmacist
  • handles telephone calls that do not require pharmacist attention
  • processes manual claims for third-party prescription services
  • supports inventory management activities
  • ensures compliance with laws regarding regulated products
  • constructs and maintains displays
  • assists with product placement and stock rotation
  • provides customer service in the photo area, including digital passport photo service and promotional photo products
  • fulfills web pick-up responsibilities
  • assists with store maintenance
  • complies with company policies and respectful coworker relationships
  • completes special assignments as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

You may be also interested in: