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Walgreen

Pharmacy Customer Service Associate

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.50 - $20.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
training programs
Career development opportunities

Job Description

Walgreens is a leader in the retail pharmacy industry known for its commitment to providing accessible, affordable health care and exceptional customer service. As a widely recognized pharmacy, wellness, and health destination, Walgreens operates thousands of stores across the United States, offering a wide range of products including prescription medications, everyday essentials, and health services. The company prides itself on fostering a welcoming, inclusive environment where customers receive personalized care and attention. Walgreens' mission revolves around supporting the health and well-being of communities, making it a trusted name in healthcare retail. The establishment operates as a retail pharmacy and general... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in retail or pharmacy settings preferred
  • successful completion or willingness to complete PTCB certification
  • familiarity with pharmacy computer systems and prescription processing
  • good communication and interpersonal skills
  • ability to stand for extended periods
  • proficiency in handling cash and transactions
  • knowledge of health and safety regulations pertaining to pharmacy work
  • capacity to perform multiple tasks and work under supervision
  • willingness to comply with company policies and maintain professional conduct

Job Qualifications

  • High school diploma or equivalent
  • experience working in a retail or pharmacy environment preferred
  • knowledge of pharmacy systems and drug information management
  • strong customer service and communication skills
  • ability to follow state and federal pharmacy regulations
  • certification or willingness to obtain PTCB certification
  • basic computer proficiency
  • ability to handle financial transactions accurately
  • attention to detail and organizational skills
  • capability to work collaboratively in a team environment
  • commitment to maintaining confidentiality and compliance with healthcare standards

Job Duties

  • Models and delivers a distinctive and delightful customer experience
  • registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
  • assists the pharmacist, under direct supervision, in the practice of pharmacy using pharmacy systems to obtain patient and drug information and process prescriptions
  • engages customers and patients by greeting them and offering assistance, resolves customer issues and answers questions
  • models and shares customer service best practices with team members
  • provides customers with courteous, friendly, fast, and efficient service
  • recommends items for sale and trade-up or companion products
  • registers customer purchases, processes voids, returns, rain checks, refunds, and exchanges
  • maintains clean and well-merchandised counters and shelves, takes inventory, prices merchandise
  • assists in filling prescriptions by retrieving, counting, and pouring drugs, verifying accuracy and checking for interactions
  • reports prescription errors to pharmacist and adheres to related policies
  • adheres to Good Faith Dispensing policies
  • handles telephone calls including those to physicians
  • processes manual claims for third party prescription services
  • supports inventory management activities including ordering and stocking pharmaceuticals
  • ensures compliance with laws regarding regulated products like alcohol and tobacco
  • constructs and maintains promotional displays
  • assists with product separation and stock rotation
  • provides photo area services including digital passport photos
  • assumes web pick-up responsibilities and order fulfillment
  • assists with maintaining store cleanliness and appearance
  • complies with company policies and maintains respectful coworker relationships
  • completes special assignments as directed
  • earns and maintains PTCB certification and attends continuing education training as required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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