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Walgreens

Pharmacy Customer Service Associate

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $20.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Training and Development
Flexible Schedule
Retirement Plan

Job Description

Walgreens is a leading pharmacy-led health and wellbeing company committed to providing exceptional customer service and comprehensive pharmacy care. As a well-established retail pharmacy chain operating across the United States, Walgreens offers a wide range of products including prescription medications, health and wellness items, and everyday essentials. Their mission centers on helping people get well, stay well, and live well by delivering a holistic healthcare experience in an accessible and convenient manner. This commitment is reflected in their focus on creating a distinctive and delightful customer experience at every touchpoint within the store environment.

This role, typically situated within Wal... Show More

Job Requirements

  • High school diploma or equivalent
  • ability to operate cash registers
  • basic knowledge of pharmacy systems and procedures
  • excellent customer service skills
  • effective communication and interpersonal skills
  • ability to follow company policies and procedures
  • willingness to obtain and maintain PTCB certification or equivalent
  • ability to perform physical tasks such as stocking and maintaining merchandise
  • compliance with state and federal regulations related to pharmacy practice.

Job Qualifications

  • High school diploma or equivalent
  • experience in retail customer service preferred
  • knowledge of pharmacy operations and procedures is a plus
  • ability to operate cash registers and handle transactions accurately
  • strong interpersonal and communication skills
  • ability to work collaboratively in a team environment
  • basic understanding of healthcare and pharmacy practices
  • commitment to customer service excellence
  • willingness to learn and obtain PTCB certification or state-required certification.

Job Duties

  • Models and delivers a distinctive and delightful customer experience
  • registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
  • assists the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions
  • engages customers by greeting them and offering assistance with products and services, resolves customer issues and answers questions
  • recommends items for sale to customers and recommends trade-up and companion items
  • maintains counters and shelves clean and well merchandised, takes inventory, and maintains records
  • performs duties assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including entering patient and drug information, filling prescriptions, verifying medicine correctness, and checking for possible interactions
  • reports prescription errors to pharmacist immediately and adheres to company policies
  • handles telephone calls that do not require pharmacist attention
  • processes manual claims for third-party prescription services
  • assists pharmacy department with inventory management activities
  • ensures compliance with state and local laws regarding regulated products
  • constructs and maintains promotional and seasonal displays
  • assists with stock rotation and product placement
  • provides customer service in the photo area including digital passport photo service
  • assumes web pick-up responsibilities
  • assists with store maintenance ensuring clean and orderly appearance
  • complies with all company policies and maintains respectful coworker relationships
  • completes special assignments and other tasks as assigned
  • earns and maintains PTCB certification and attends training for continuing education.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.